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Director, Technical Services – APAC
Axis Communications. Set the direction for APAC Technical Services and turn strategy into practical plans .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in B2B Technical Support and Service Delivery, with a focus on improving operations and enhancing customer success through strategic alignment and team development across APAC. Possesses knowledge of IT infrastructure and a customer-success mindset to influence stakeholders effectively.
Highest-signal resume keywords
Leadership Experience in B2B Technical SupportExperience Leading Managers and Technical TeamsKnowledge of IT InfrastructureCustomer-Success MindsetSecurity-Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Services ManagementSupport Operations ImprovementService Delivery StrategyPerformance ReportingAI and Automation Implementation
Soft Skills
Influencing Across TeamsConfidence in Customer EscalationsTeam Development
Industry Keywords
APAC Technical ServicesCustomer SupportService ConsistencyChannel PartnershipsScalable Organization
About the role
Key responsibilities & impact- Set the direction for APAC Technical Services and turn strategy into practical plans
- Evolve the support model, team structure and capabilities
- Align regional teams with global Technical Services and HQ
- Improve customer and partner support, escalations and service consistency
- Explore AI, automation and self-service to enhance service quality and productivity
- Partner with Sales and channel teams to support customer success and share customer insights
- Develop Technical Services leaders and teams
- Report on performance and improvement opportunities
- Build a scalable Technical Services organization for Axis solutions across APAC
Requirements
What you’ll need- Strong leadership experience in B2B technical support, technical services or service delivery
- Experience leading managers and technical teams across multiple locations or markets
- Knowledge of IT infrastructure, including servers and networks
- Security-industry experience is an advantage
- Track record of improving support operations while balancing customer and business needs
- Customer-success mindset and ability to influence across Sales, partners and global teams
- Confidence leading critical customer escalations and developing people
- Resume outlining suitability for the role
- Applicable background checks may be required
Benefits
Comp & perks- Positive work environment
- Great Place to Work certification
- Team Fika
- Commitment to sustainability and social responsibility
- Access to learning and development opportunities
- Country-specific employee benefits that may include Group Health Insurance, gym or home internet allowance
- Free counselling services through the Employee Assistance Program