Primary Casualty Claims Manager

Axis Communications

. Lead, coach, and develop a team of claims professionals .

Posted 9/17/2026full-timeNew York City • Connecticut • United StatesSeniorLead💰 $145,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing complex casualty claims, including primary general liability and high-severity matters, while providing technical direction and ensuring compliance with regulatory obligations. Proven ability to lead teams, analyze claims data, and communicate effectively with stakeholders.

Highest-signal resume keywords

Casualty Claims ManagementTeam LeadershipCoverage AnalysisNegotiation SkillsClaims Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingLiability EvaluationReservingLitigation ManagementMediationArbitrationTrial ProcessesClaims Technology AdoptionTrend AnalysisDecision Making

Soft Skills

CoachingCommunicationCollaborationStakeholder ManagementAnalytical Thinking

Tools & Technologies

Claims Data DashboardsKPI MonitoringLegal Budget Management

Certifications & Qualifications

Active Adjuster Licenses

Industry Keywords

General LiabilityConstruction LiabilityPremises LiabilityProducts LiabilitySerious Bodily InjuryWrongful DeathRegulatory ComplianceClaims Guidelines

About the role

Key responsibilities & impact

Lead, coach, and develop a team of claims professionals
Allocate claims based on complexity, exposure, jurisdiction, workload, and handler capability
Monitor inventory, capacity, aging, and productivity
Provide feedback, technical guidance, development plans, and career coaching
Participate in recruiting, interviewing, onboarding, and training claims professionals and temporary or outsourced resources
Oversee investigation, analysis, evaluation, reserving, negotiation, and resolution of primary casualty claims
Review coverage, liability, causation, damages, venue, defense strategy, settlement posture, and litigation risk
Direct claim plans, reserves, payments, settlements, counsel assignments, experts, mediations, and trial strategy within delegated authority
Ensure timely, well-supported reserves and audit-ready claim documentation
Direct defense counsel, coverage counsel, experts, investigators, and other service providers
Monitor litigation milestones, trial dates, legal budgets, billing, staffing, and outcomes
Manage legal spend, panel governance, provider performance, and service quality
Monitor portfolio performance using claims data, dashboards, KPIs, reserve movements, closing ratios, cycle times, aged inventory, and legal spend
Identify emerging liability, coverage, severity, jurisdictional, and litigation trends
Lead or participate in management reviews, audits, peer reviews, large-loss reporting, governance forums, and remediation initiatives
Ensure compliance with claims handling guidelines, licensing requirements, delegated authorities, internal controls, and regulatory obligations
Drive process improvement, data quality, consistent work practices, and adoption of claims technology
Oversee TPA or contractor-handled claims where assigned
Build relationships with underwriting, actuarial, finance, legal, operations, brokers, insureds, reinsurers, auditors, and other partners
Provide underwriting with claim insight, coverage feedback, loss trends, renewal support, risk assessments, and lessons learned
Communicate complex claim issues and recommendations to senior leaders and stakeholders
Lead or contribute to presentations, stewardship discussions, market engagement, training, and cross-functional initiatives

Requirements

What you’ll need

Typically 8 or more years of progressively responsible casualty claims experience, including significant experience with complex litigated claims
Prior people-management or team-lead experience strongly preferred
Demonstrated experience handling primary general liability claims
Experience with construction, premises liability, products liability, serious bodily injury, wrongful death, or other high-severity casualty matters is advantageous
Advanced knowledge of coverage analysis, liability and damages evaluation, reserving, negotiation, litigation, mediation, arbitration, and trial processes
Proven ability to provide technical direction, apply authority controls, evaluate reserve adequacy, and make sound decisions under pressure
Ability to lead and develop others, manage competing priorities, and hold internal and external partners accountable for results
Strong analytical skills and comfort using claims data, metrics, and trend analysis
Excellent written, verbal, presentation, negotiation, and stakeholder-management skills
Demonstrated ability to collaborate and influence across organizational levels and functions while maintaining independent judgment
Bachelor’s degree required
Active adjuster licenses, or the ability to obtain and maintain required licenses, in accordance with AXIS and state requirements
Ability to travel for team leadership, court proceedings, mediations, settlement activity, broker or insured engagement, and other business needs

Benefits

Comp & perks

Competitive target incentive compensation based on overall corporate and individual performance
Medical plans for you and your family
Health and wellness programs
Retirement plans
Tuition reimbursement
Paid vacation
Comprehensive and competitive benefits package