Senior Claim Director, Specialty Complex Claims

Axis Communications

. Directly handle claims involving complex coverage issues, including investigation, analysis, and evaluation of coverage, liability, and damages .

Posted 9/24/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive claims management expertise with a focus on complex coverage issues, litigation strategies, and stakeholder collaboration. Possesses strong analytical, communication, and leadership skills essential for guiding claims teams and managing legal processes.

Highest-signal resume keywords

Claims Management ExperienceLitigation Strategy DevelopmentAnalytical ThinkingLaw DegreeAdjuster Licenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingCoverage AnalysisLitigation ManagementArbitration ProcessesData AnalysisRisk AssessmentNegotiation SkillsInvestigation SkillsTrial PreparationCoverage Dispute Resolution

Soft Skills

Leadership SkillsOrganizational SkillsCommunication SkillsCollaboration SkillsMentoring Skills

Certifications & Qualifications

Law DegreeAdmission to State BarAdjuster Licenses

Industry Keywords

Coverage IssuesClaims ManagementLitigationArbitrationClaims TrendsVendor ManagementStakeholder RelationshipsErrors and OmissionsDiscovery ManagementClaims Processes

About the role

Key responsibilities & impact

Directly handle claims involving complex coverage issues, including investigation, analysis, and evaluation of coverage, liability, and damages
Directly handle coverage disputes, litigation, and arbitration matters
Formulate claims and litigation strategies
Assign, direct, and manage outside counsel
Manage coverage counsel and litigation costs
Collaborate with Litigation Management and Vendor Management teams on cost management and counsel panel development
Manage discovery issues and responses
Prepare company witnesses for depositions and trial testimony
Provide guidance and strategic direction to North America Claims teams
Review coverage positions for matters pending in states covered by Specialty Complex Claims Referral Guidelines
Collaborate with the general counsel team on errors and omissions issues arising from claims handling
Manage selection and hiring requests for coverage counsel in North America
Identify liability and coverage trends and formulate claims-handling processes and strategies
Support underwriting inquiries regarding policy construction, claim trends, data analysis, and risk assessments
Coach and mentor North America claim teams
Build and maintain relationships with internal and external stakeholders
Communicate extensively with executives, brokers, reinsurers, actuaries, insureds, auditors, attorneys, and vendors
Demonstrate AXIS values: People, Decisiveness, Excellence, and Stronger Together

Requirements

What you’ll need

7-10+ years of claims management experience handling a wide variety of coverage issues and coverage litigation
Demonstrated leadership, organizational, and management skills
Experience practicing law and managing claims, including directly managed and TPA managed claims
Ability to influence and collaborate at all organizational levels, internally and externally
Ability to identify and resolve complex, disputed claims
Analytical thinking and ability to drive results using legal and claims processes
Ability to balance immediate claim issues with broader portfolio and customer service impacts
Excellent oral and written communication skills
Experience handling coverage issues involving a wide variety of loss scenarios and reporting to senior management
In-depth knowledge of claims, litigation, arbitration, and trial processes
Excellent analytical, investigative, and negotiating skills
Law degree
Admission in good standing to one of the fifty state bars
Adjuster licenses in all states required by AXIS
Ability to travel for team management, court proceedings, mediations, and settlements

Benefits

Comp & perks

Hybrid work model with flexibility
Diverse and inclusive environment
Career growth opportunities and professional development
Social impact initiatives
Comprehensive benefits
Competitive compensation
Work-life perks
Performance incentives
Corporate citizenship and ESG initiatives
Philanthropy opportunities