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Axis Communications

Technical Services Representative

Axis Communications

. Screen inbound technical support interactions via telephone, chat, and online helpdesk .

Posted 9/28/2026full-timeChelmsford • Massachusetts • United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and technical support, with strong communication skills in Portuguese and the ability to manage multiple tasks effectively in a fast-paced environment.

Highest-signal resume keywords
Portuguese Language SkillsCustomer Service SkillsMicrosoft Office ProficiencyCall Center ExperienceTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportCRM System ManagementTroubleshootingDatabase ManagementProduct Knowledge
Soft Skills
Excellent CommunicationDetail-OrientedMultitaskingTime Management
Industry Keywords
Call CenterCustomer SupportInbound SupportFirst-Call ResolutionFast-Paced Environment

About the role

Key responsibilities & impact
  • Screen inbound technical support interactions via telephone, chat, and online helpdesk
  • Answer inbound customer inquiries
  • Collect and confirm customer database information
  • Open and update customer cases in the CRM system
  • Document actions taken and outcomes
  • Provide first-call resolution whenever possible
  • Escalate calls and cases to technical or sales support as necessary
  • Educate customers about website information availability
  • Develop basic product knowledge

Requirements

What you’ll need
  • Portuguese is a must-have
  • Spanish, Portuguese, or French language skills are a plus
  • Excellent written and oral communication
  • Excellent customer service skills
  • Time management and multitasking
  • Strong computer skills
  • Microsoft Office proficiency
  • Detail-oriented
  • Relevant experience in a call center, customer service, or support environment, including troubleshooting calls
  • Experience in a fast-paced environment
  • Ability to work the 11:30 a.m. to 8:00 p.m. shift
  • Ability to occasionally lift 10–20 lbs.
  • Willingness/ability to travel approximately 10% domestically and internationally
  • Successful completion of applicable background checks

Benefits

Comp & perks
  • Employer-offered training
  • Tuition reimbursement
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Fitness/health and wellness programs
  • Paid parental leave
  • Dependent care reimbursement account
  • Generous vacation benefit
  • 3-week sabbatical on 5-year anniversary and every 5 years thereafter
  • 401(k) program
  • Employer 401(k) matching
  • Hybrid work arrangement
  • Flexible work from home option
  • Reasonable accommodations for individuals with disabilities