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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SaaS implementation and process improvement, with a strong focus on translating complex business requirements into effective software configurations. Proven ability to collaborate with public safety agencies and manage cross-departmental initiatives while maintaining confidentiality and adhering to compliance standards.
Highest-signal resume keywords
SaaS Implementation ExperienceLaw Enforcement ExperienceProcess Improvement ManagementTechnical Delivery ExperienceCriminal Justice Information Services (CJIS) Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process DocumentationUser StoriesWorkflowsFunctional RequirementsFunctional/User Acceptance TestingSoftware ConfigurationTechnical ConfigurationTroubleshootingOutcome-Driven ThinkingChange Management
Soft Skills
Problem-SolvingSelf-StarterCollaborationAdaptabilityCommunication
Industry Keywords
Public SafetyOperational NeedsAgency OutcomesAxon Best PracticesConfidential InformationTravel Willingness
About the role
Key responsibilities & impact- Partner with public safety agencies to understand operational needs, design solutions, and configure software
- Collaborate with customers to configure systems and achieve business outcomes
- Capture customer voice and desired outcomes for business process documentation, including user stories, workflows, and functional requirements
- Discover complex business requirements and work with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to design and deliver solutions
- Assess impact and feasibility of proposed solutions, evaluate alternatives, and deliver agency outcomes
- Design, administer, and document functional/user acceptance tests and training
- Translate complex business requirements into technical configurations
- Apply Axon best practices to software configurations, troubleshoot technical challenges, and ensure continuity in environment structure
Requirements
What you’ll need- Registered 2026 AfroTech attendee
- Bachelor in Business, Operations, Computer Science, or Engineering, or equivalent
- 2-3+ years of relevant SaaS implementation experience
- Experience working with or in Law Enforcement
- Experience managing process improvement or facilitating change management amongst teams
- Demonstrated outcome-driven thinking and ability to make hard tradeoff assessments
- Self-starter who thrives with problem-solving and embraces ambiguity
- Willingness to drive company-wide initiatives across multiple departments
- Technical delivery experience and/or coding language knowledge
- Must pass a Criminal Justice Information Services (CJIS) background check
- Ability to maintain confidential and highly sensitive information
- Willingness to travel up to 60%
Benefits
Comp & perks- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs