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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and driving product adoption through strategic partnerships and project management. Possesses strong communication and organizational skills to effectively engage with enterprise-level clients and deliver tailored solutions.
Highest-signal resume keywords
Customer Relationship ManagementProject ManagementData AnalysisEnterprise-Level Customer EngagementTraining and Presentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData AnalysisCustomer Engagement TrackingProcess ImprovementProduct Adoption Monitoring
Soft Skills
Communication SkillsOrganizational SkillsSelf-MotivatedTeam-OrientedAdaptability
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer-Facing RoleEnterprise-Level CustomersOperational GoalsCross-Functional CollaborationAfroTech 2026
About the role
Key responsibilities & impact- Build long-term, strategic partnerships with larger customers
- Understand clients’ workflows, organizational structures, and requirements
- Serve as the main customer point of contact
- Provide best practices and help customers achieve operational goals using Axon products
- Collaborate with cross-functional teams and provide insight into customer needs and challenges
- Influence and guide internal product roadmaps and projects
- Manage customer relationships as a project manager, product expert, and consultant
- Engage customers through regular calls, business reviews, and daily needs
- Monitor and manage adoption metrics
- Create success plans and document customer progress toward goals and results
- Manage escalations and coordinate internal teams on critical issues
- Communicate milestones and updates to senior leadership
- Conduct training webinars and calls with marketing and training teams
- Develop deep product knowledge and ensure proper implementation in customer environments
- Learn and share industry best practices to solve customer needs
Requirements
What you’ll need- Registered 2026 AfroTech attendee; must be attending AfroTech 2026 to apply through this posting
- Bachelor's degree or equivalent work experience
- 5+ years working in a customer-facing role
- 2+ years working with Enterprise-level customers
- Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
- Proven track record of leading process improvements within large organizations
- Previous experience tracking product adoption and customer engagement through data-analysis tools
- Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Demonstrated ability to deal with change and excel in high-stress situations
Benefits
Comp & perks- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- Snacks in offices