Technical Support Engineer – SkillBridge On-the-job Training

Axonius

. Train alongside senior team members to resolve complex technical challenges for enterprise customers .

Posted 9/30/2026internshipRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical issues, managing customer interactions, and effectively communicating solutions. Proficient in enterprise IT systems and familiar with military IT operations and networking fundamentals.

Highest-signal resume keywords

Troubleshooting Axonius PlatformNetworking FundamentalsEnterprise IT Systems SupportCompTIA Security+ CertificationLinux Shell Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPRoutingFirewall RulesLog AnalysisEndpoint Security ToolsNetwork MonitoringRESTful APIsScripting LanguagesWindows System AdministrationActive Directory

Soft Skills

Clear CommunicationTechnical DocumentationCustomer LiaisonProblem SolvingMulti-Priority Management

Tools & Technologies

ZendeskConfluenceVMwareITSM Platforms

Certifications & Qualifications

CompTIA Security+Network+AWS Cloud PractitionerCCNA

Industry Keywords

Military ITCyber OperationsCOMSECG6N6A6

Tech Stack

Tools & technologies

AWSCloudITSMLinuxPythonTCP/IPVMware

About the role

Key responsibilities & impact

Train alongside senior team members to resolve complex technical challenges for enterprise customers
Serve as a frontline liaison between clients and internal Engineering, Product, and TAM teams
Learn to troubleshoot the Axonius platform, including adapters, queries, enforcement, gateways, and infrastructure
Analyze, diagnose, and resolve complex technical incidents
Manage a live customer ticket queue in Zendesk and own cases from initial report to close
Create and maintain internal and external knowledge base articles in Confluence
Write detailed escalation notes and coordinate with Engineering, TAM, and Product teams
Communicate technical solutions clearly and efficiently to customers around the world

Requirements

What you’ll need

Active-duty military service member approved to participate in the DoD SkillBridge program within the final 180 days of service
Operational background in military IT, communications (COMSEC, G6, N6, or A6), cyber operations, or a related technical domain
Working knowledge of networking fundamentals such as TCP/IP, routing, and firewall rules
Experience supporting enterprise IT systems or mission-critical infrastructure
Proven ability to document, report, and communicate technical issues clearly to both technical and non-technical audiences
Preferred: One or more industry certifications such as CompTIA Security+, Network+, AWS Cloud Practitioner, CCNA, or equivalent formal military technical training
Preferred: Hands-on experience with Linux shell, Windows system administration, Active Directory, or virtualization platforms such as VMware
Preferred: Familiarity with log analysis, endpoint security tools, or network monitoring in an enterprise environment
Preferred: Experience with ticketing or ITSM platforms and ability to manage multiple priorities simultaneously
Exposure to RESTful APIs, cloud environments, or scripting languages such as Python is a plus

Benefits

Comp & perks

Competitive compensation and benefits
Growth opportunities
Community-building opportunities
Structured, hands-on fellowship
12-week on-the-job training program