Client Services Consultant

Axuall

. Lead workflow discovery to understand customer processes, challenges, goals, and opportunities for improvement.

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare technology and consulting, with a focus on workflow transformation and adoption strategies. Capable of guiding customers through organizational change while leveraging Axuall solutions to drive measurable outcomes.

Highest-signal resume keywords

Healthcare Technology ExperienceConsulting SkillsWorkflow TransformationAnalytical Problem-SolvingCustomer Engagement Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow DesignSolution ImplementationAdoption StrategiesFeedback AnalysisPerformance Assessment

Soft Skills

Communication SkillsFacilitation SkillsChange Management

Tools & Technologies

Axuall Solutions

Industry Keywords

Healthcare CredentialingProvider OperationsCustomer SuccessWorkflow OptimizationBest Practices

About the role

Key responsibilities & impact

Lead workflow discovery to understand customer processes, challenges, goals, and opportunities for improvement.
Design and recommend future-state workflows leveraging Axuall solutions and industry best practices.
Serve as a trusted advisor and subject matter expert across customer engagements.
Manage workflow and solution workstreams, coordinating deliverables, dependencies, and follow-up for implementation.
Guide customers through workflow and organizational change to drive adoption of Axuall solutions.
Develop and lead adoption and optimization strategies, including training, resistance management, customer champion development, and feedback analysis.
Assess utilization, adoption, workflow performance, and customer outcomes to identify improvement opportunities.
Own the quality and effectiveness of recommendations through implementation, validation, go-live, and optimization.
Develop and share reusable workflow patterns, playbooks, best practices, and consulting approaches.
Bring customer insights and recurring workflow challenges to Axuall to inform product improvements and delivery methodologies.

Requirements

What you’ll need

5+ years of experience in healthcare technology, consulting, implementation, or customer success; healthcare credentialing or provider operations experience is strongly preferred.
Strong consulting and solutioning skills, with the ability to understand complex workflows and recommend practical future-state solutions.
Strong healthcare domain knowledge with the ability to develop deep expertise in Axuall products and customer workflows.
Experience guiding customers through workflow transformation, adoption, and organizational change to achieve measurable outcomes.
Strong analytical, problem-solving, communication, and facilitation skills, with the ability to translate complex needs into clear recommendations.
Ability to navigate ambiguity, manage priorities across multiple customer engagements, and operate with a high degree of accountability.

Benefits

Comp & perks

Comprehensive Health Insurance
401(k) with Employer Match
Wellness Stipend
Professional Development Reimbursement
Work From Home Stipend
Remote Work Flexibility
Flexible PTO
Paid parental leave
Eligible for discretionary annual bonus & equity incentive plan participation upon hire
Diversity in Tech (DiT) Employee Resource Group and impactful DEI programming