Axuall

Client Services Representative

• Lead workflow discovery to understand customer processes, challenges, goals, and opportunities for improvement.
• Design and recommend future-state workflows leveraging Axuall solutions and industry best practices.
• Serve as a trusted advisor and subject matter expert across customer engagements.
• Manage workflow and solution workstreams, coordinating deliverables, dependencies, and follow-up for implementation.
• Guide customers through workflow and organizational change to drive adoption of Axuall solutions.
• Develop and lead adoption and optimization strategies, including training, resistance management, customer champion development, and feedback analysis.
• Assess utilization, adoption, workflow performance, and customer outcomes to identify improvement opportunities.
• Own the quality and effectiveness of recommendations through implementation, validation, go-live, and optimization.
• Develop and share reusable workflow patterns, playbooks, best practices, and consulting approaches.
• Bring customer insights and recurring workflow challenges to Axuall to inform product improvements and delivery methodologies.

Client Services Consultant