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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in enterprise B2B integration and managed file transfer, with strong capabilities in incident management, troubleshooting, and operational support. Proficient in administering integration platforms and ensuring compliance through effective documentation and monitoring.
Highest-signal resume keywords
Enterprise B2B IntegrationManaged File TransferIncident ManagementRoot Cause AnalysisAxway Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
L2/L3 SupportTroubleshootingConfiguration ManagementDisaster RecoveryShell ScriptingPythonPowerShellSQLLinux/UnixWindows
Soft Skills
Customer-Facing CommunicationTeam CoordinationAnalytical SkillsRelationship BuildingMentoring
Tools & Technologies
Axway B2BiTransferCFTSentinelSecure RelayEvent RouterMonitoring PlatformsIT Service ManagementCollaboration ToolsHybrid InfrastructureEvent Management
Industry Keywords
Middleware OperationsApplication Production SupportOperational EvidenceCompliance ActivitiesNetwork Traffic AnalysisAPI SecurityEncryptionCertificate Lifecycle ManagementHigh AvailabilityMulti-Platform Environments
Tech Stack
Tools & technologiesAWSAzureDNSFirewallsGoogle Cloud PlatformITSMKafkaLinuxOraclePostgresPythonShell ScriptingSQLTCP/IPUnix
About the role
Key responsibilities & impact- Provide L2/L3 RUN support for production and non-production integration platforms and services
- Manage incidents, problems, changes, service requests, monitoring events, health checks, and operational activities in alignment with SLA/KPI commitments
- Lead critical incident restoration, technical escalations, post-incident reviews, proactive monitoring, and major incident handling
- Design, configure, deploy, test, and support B2B and managed file transfer integrations using industry-standard protocols
- Support partner onboarding, connectivity validation, certificate exchanges, route configuration, end-to-end testing, and file reprocessing
- Maintain implementation standards, procedures, and operational runbooks
- Administer enterprise integration, managed file transfer, monitoring, gateway, and event management platforms
- Perform upgrades, patching, deployments, configuration changes, smoke testing, and certificate, key, trust store, secret, and token lifecycle management
- Support operating systems, databases, messaging platforms, and hybrid infrastructure dependencies
- Plan and execute disaster recovery, high availability, failover, recovery validation, and maintenance activities
- Drive root cause analysis and implement corrective and preventive actions
- Enhance monitoring and automation, improve capacity planning and platform reliability, and resolve recurring operational issues
- Support audit and compliance activities through operational evidence, documentation, and traceability
- Partner with customers, vendors, suppliers, hosted platform teams, and internal stakeholders during incidents, changes, maintenance, and service reviews
- Mentor junior engineers and contribute to operational standards, knowledge sharing, and best practices
- Respond promptly to P1/P2 major incident notifications and participate in P1/P2/P3 Service Restoration Team calls
- Support Axway applications and other application maintenance windows, releases, upgrades, and disaster recovery exercises
- Work independently, maintain ownership, communicate progress, and drive assigned issues through closure
Requirements
What you’ll need- 8+ years of relevant experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support
- Bachelor’s or master’s degree in computer science, Computer Engineering, Information Technology, or equivalent practical experience
- Strong hands-on experience operating and troubleshooting mission-critical production applications at L2/L3 level
- Experience with incident, problem, change, request, release, and major incident management processes
- Strong analytical, troubleshooting, root cause analysis, documentation, and customer-facing communication skills
- Experience engaging with customers in a consultative capacity and building strong internal and external relationships
- Experience supporting large, distributed, multi-platform environments with high transaction volumes is preferred
- Strong communication, client interfacing, customer/front office engagement, and team coordination skills
- Ability to work with multiple onshore and offshore teams, learn new skills quickly, work flexibly, and be a good team player
- Hands-on experience administering and supporting enterprise file transfer, B2B integration, partner connectivity, secure gateway, monitoring, and event management platforms
- Experience with Axway products including B2Bi, TransferCFT, Sentinel, Secure Relay, and Event Router is preferred
- Experience with AS2, SFTP, FTPS, HTTPS, MQ, PeSIT, and SSH
- Experience with Linux/Unix, Windows, Oracle, SQL, PostgreSQL, and Kafka is preferred
- Enterprise networking knowledge including TCP/IP, DNS, firewalls, VPNs, load balancers, proxies/reverse proxies, secure connectivity, network traffic analysis, and application integration communications
- Understanding of PKI, certificate lifecycle management, ciphers, identity and access controls, authentication and authorization frameworks, API security, encryption, and secrets management
- Fundamentals of Azure, AWS, and GCP, object storage, and hybrid connectivity
- Experience with enterprise monitoring, observability, event management, IT service management, collaboration, governance, and reporting platforms
- Shell scripting, Python, and PowerShell
- Awareness of LLMs, Model Context Protocol, AI integrations, security boundaries, and access controls
- Mandatory participation in a 24x7x365 on-call rotation, including nights, weekends, and holidays
- Ability to work primarily during US Eastern Time business and operational hours
Benefits
Comp & perks- Health coverage
- Retirement plans
- Paid time off
- Flexible work
- Career development
- Competitive pay
- Global culture perks
- Limited annual travel