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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in enterprise B2B integration and managed file transfer platform administration, with strong capabilities in incident management, troubleshooting, and customer engagement. Proficient in cloud fundamentals and security protocols, ensuring high availability and reliability of production applications.
Highest-signal resume keywords
Enterprise B2B IntegrationManaged File Transfer SupportIncident Management ProcessesRoot Cause AnalysisCloud Fundamentals in Azure, AWS, and GCP
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
L2/L3 SupportShell ScriptingPythonPowerShellLinux/UnixWindowsOracleSQLPostgreSQLKafka
Soft Skills
Customer-Facing CommunicationAnalytical SkillsRelationship BuildingMentoringConsultative Engagement
Tools & Technologies
AS2SFTPFTPSHTTPSMQPeSITSSHMonitoring PlatformsEvent Management PlatformsService Management Platforms
Industry Keywords
Middleware OperationsApplication Production SupportDisaster RecoveryCertificate Lifecycle ManagementNetwork Traffic Analysis
Tech Stack
Tools & technologiesAWSAzureCloudDNSFirewallsGoogle Cloud PlatformKafkaLinuxOraclePostgresPythonShell ScriptingSQLTCP/IPUnix
About the role
Key responsibilities & impact- Provide L2/L3 RUN support for production and non-production integration platforms and services
- Manage incidents, problems, changes, service requests, monitoring events, health checks, and operational activities in alignment with SLA/KPI commitments
- Lead critical incident restoration, technical escalations, post-incident reviews, proactive monitoring, and major incident handling
- Design, configure, deploy, test, and support B2B and managed file transfer integrations
- Support partner onboarding, connectivity validation, certificate exchanges, route configuration, end-to-end testing, and file reprocessing
- Maintain implementation standards, procedures, and operational runbooks
- Administer and support enterprise integration, managed file transfer, monitoring, gateway, and event management platforms
- Perform upgrades, patching, deployments, configuration changes, smoke testing, and lifecycle management of certificates, keys, trust stores, secrets, and tokens
- Support operating systems, databases, messaging platforms, and hybrid infrastructure dependencies
- Plan and execute disaster recovery, high availability, failover, recovery validation, and maintenance activities
- Drive root cause analysis and implement corrective and preventive actions
- Enhance monitoring and automation, improve capacity planning and platform reliability, and resolve recurring operational issues
- Support audit and compliance activities through operational evidence, documentation, and traceability
- Partner with customers, vendors, suppliers, hosted platform teams, and internal stakeholders
- Communicate during incidents, changes, maintenance, and service reviews
- Mentor junior engineers and contribute to operational standards, knowledge sharing, and best practices
- Work primarily in alignment with US Eastern Time business and operational needs
- Respond to P1/P2 major incidents and participate in P1/P2/P3 Service Restoration Team calls
- Support application maintenance windows, releases, upgrades, and disaster recovery exercises
- Work independently, maintain ownership, communicate progress, and drive issues through closure
Requirements
What you’ll need- 8+ years of relevant experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support
- Strong hands-on experience operating and troubleshooting mission-critical production applications at L2/L3 level
- Ability to clearly articulate the value of technical capabilities to diverse audiences
- Proven ability to manage multiple workstreams while maintaining high levels of customer satisfaction
- Experience engaging with customers in a consultative capacity and building strong internal and external relationships
- Experience with incident, problem, change, request, release, and major incident management processes
- Strong analytical, troubleshooting, root cause analysis, documentation, and customer-facing communication skills
- Bachelor’s or master’s degree in computer science, Computer Engineering, Information Technology, or equivalent practical experience
- Strong communication skills, both written and verbal, and client interfacing skills
- Customer/Front Office engagement experience
- Ability to coordinate with multiple onshore and offshore teams
- Ability to acquire new skills quickly
- Enterprise B2B and managed file transfer platform administration and support experience
- Experience with AS2, SFTP, FTPS, HTTPS, MQ, PeSIT, and SSH
- Experience with Linux/Unix, Windows, Oracle, SQL, PostgreSQL, and Kafka
- Enterprise networking knowledge including TCP/IP, DNS, firewalls, VPNs, load balancers, proxies/reverse proxies, secure connectivity, network traffic analysis, and application integration communications
- Understanding of PKI, certificate lifecycle management, ciphers, identity and access controls, authentication and authorization, API security, encryption technologies, and secrets management
- Cloud fundamentals in Azure, AWS, and GCP; object storage and hybrid connectivity
- Experience with monitoring, observability, event management, incident management, service management, collaboration, governance, and reporting platforms
- Shell scripting, Python, and PowerShell
- Awareness of LLMs, Model Context Protocol, AI integrations, security boundaries, and access controls
- Mandatory ability to participate in a 24x7x365 on-call rotation, including nights, weekends, and holidays
Benefits
Comp & perks- Health coverage
- Retirement plans
- Paid time off
- Flexible work
- Career development
- Competitive pay
- Global culture perks
- Limited annual travel