Client Enablement & Solutions Specialist, Workforce AI

Aya Healthcare

. Participate in client-facing discovery sessions to gather information about staffing and scheduling practices, workflows, and technology configurations .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Workforce AI platform configuration, client training, and user acceptance testing, ensuring effective implementation and user adoption. Strong ability to translate complex workflows into practical guidance while maintaining high attention to detail and organizational skills.

Highest-signal resume keywords

Workforce AI ConfigurationUKG WFM Pro ExperienceClient Training DevelopmentUser Acceptance Testing FacilitationCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce AI Platform ConfigurationScheduling TechnologyTechnical TrainingWorkflow DocumentationData ValidationDefect IdentificationImplementation PlaybooksJob Aids CreationUser Guides MaintenanceForecasting Logic

Soft Skills

Excellent Communication SkillsAttention to DetailOrganizational SkillsCollaborative MindsetProactive Approach

Industry Keywords

Healthcare StaffingWorkforce ManagementClient-Facing DiscoveryDynamic Client EnvironmentsProcess Improvements

About the role

Key responsibilities & impact

Participate in client-facing discovery sessions to gather information about staffing and scheduling practices, workflows, and technology configurations
Identify solution recommendations based on discovery findings
Document client needs and align discovery outcomes with Workforce AI product capabilities
Configure and validate the Workforce AI platform for each client
Conduct hands-on testing of environments, workflows, and configurations before go-live
Validate client data and system behavior against expected workflows and forecasting logic
Identify, document, and escalate defects or issues with Product, QA, Engineering, and Workforce AI leadership
Develop and maintain client training plans for all Workforce AI modules
Deliver and facilitate role-tailored client training sessions
Facilitate User Acceptance Testing and ensure client readiness
Create, update, and maintain job aids, user guides, and other enablement resources
Translate Workforce AI functionality and workflows into practical guidance for end users
Support go-live readiness and provide post-live assistance through transition to Product Support and Client Success
Partner with the Project Manager to monitor progress, timelines, and risks
Contribute to implementation playbooks, training materials, UAT guides, and documentation
Provide client-feedback insights for product enhancements and process improvements
Build scalable frameworks, templates, and best practices for Workforce AI growth

Requirements

What you’ll need

Prior experience as a healthcare staffer, scheduler, or related workforce management practitioner
Hands-on experience with technical training, scheduling technology, and supporting users through system adoption
Experience working in a newly formed role or rapidly evolving organization
Prior experience using or supporting UKG WFM Pro, including implementation or rollout experience
Strong critical-thinking skills with the ability to work through complex issues in dynamic client environments
Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences
High attention to detail, strong organizational skills, and comfort managing multiple priorities
A collaborative, proactive mindset with a commitment to delivering exceptional customer experience

Benefits

Comp & perks

Free premium medical, dental, life and vision insurance
Generous 401(k) match
Reimbursements and discretionary bonuses for eligible employees and where required by applicable law
Paid sick leave in accordance with applicable state, federal, and local laws
Company celebrations and goal-based rewards
Company-sponsored virtual events, happy hours and team-building activities
Birthday treat
Unlimited DTO
Daily virtual yoga, meditation or boot camp classes