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Education Clinical Support Manager
Aya Healthcare. Manage and respond to candidate support tickets within Aya Education’s ticketing system .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in school-based Speech-Language Pathology, including caseload management, documentation, and collaboration with educational teams. Possesses strong communication, coaching, and problem-solving skills to effectively support candidates and address their needs.
Highest-signal resume keywords
ASHA Certificate Of Clinical Competence In Speech-Language PathologyActive SLP LicensureSchool-Based Speech-Language Pathology PracticeCoaching And GuidanceK–12 Education Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Caseload ManagementDocumentationClinical Instruction And SupervisionCandidate AssessmentEscalation Management
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationCritical-ThinkingProblem-SolvingOrganization
Tools & Technologies
Ticketing SystemEducation Support Systems
Certifications & Qualifications
ASHA Certificate Of Clinical Competence In Speech-Language PathologyActive SLP Licensure
Industry Keywords
K–12 EducationSchool-Based ProfessionalsCandidate SupportCollaborationProfessional Development
About the role
Key responsibilities & impact- Manage and respond to candidate support tickets within Aya Education’s ticketing system
- Serve as a primary clinical resource for school-based SLPs throughout their assignments
- Provide coaching, guidance and thought partnership on clinical practice, role expectations, caseloads, documentation, communication and school-based challenges
- Help clinicians navigate assignment concerns, school environments and collaboration with school teams
- Provide general, non-clinical support to teachers, paraprofessionals and other school-based professionals
- Collaborate with internal stakeholders to resolve candidate needs and ensure timely follow-up
- Conduct assigned interviews for SLP and other school-based candidates
- Assess candidate readiness, role fit, communication and support needs using a school-based and clinical lens
- Provide input to Recruitment, Account Management and other partners on candidate strengths and support considerations
- Explain clinical, role-specific, caseload, documentation, scheduling and environmental expectations of school-based assignments
- Determine when issues require escalation and assist with complex or sensitive candidate situations
- Escalate clinical, compliance, legal, employee-relations, client or patient/student safety concerns
- Maintain accurate, timely and confidential documentation of support interactions, coaching, tickets, escalation steps and outcomes
- Support consistent, clear and high-quality responses within the Education support process
- Identify recurring questions and challenges from candidate interactions and share insights with leadership
- Contribute to workflows, guidance materials, training and tools that improve the education candidate experience
- Support short-term and ongoing projects related to education support systems, resources and clinician experience
Requirements
What you’ll need- Active and unrestricted ASHA Certificate of Clinical Competence in Speech-Language Pathology (CCC-SLP) in good standing
- Completion of the required two-hour professional development course in clinical instruction and supervision
- At least 18 to 24 months of full-time practice experience after receiving the CCC-SLP
- Active SLP licensure, which must be maintained
- Direct experience working as an SLP in a school, district or other K–12 education setting
- Understanding of the broader K–12 environment and the roles, responsibilities and common support needs of non-clinical school-based professionals
- Master’s degree or equivalent professional experience
- Strong understanding of school-based speech-language pathology practice, including caseload management, documentation, collaboration and communication with school teams
- Strong written and verbal communication skills
- Demonstrated coaching, critical-thinking and problem-solving skills
- Sound professional judgment and ability to recognize appropriate escalation thresholds
- Strong organization, documentation, follow-through and ability to manage multiple priorities
- Ability to work independently while collaborating effectively across multiple departments
Benefits
Comp & perks- Free premium medical, dental, life and vision insurance
- Generous 401(k) match
- Reimbursements and discretionary bonuses for eligible employees where required by applicable law
- Paid sick leave in accordance with applicable state, federal, and local laws
- Celebrations and rewards for achieving goals
- Company-sponsored virtual events, happy hours and team-building activities
- Birthday treat
- Unlimited DTO (time off)
- Daily virtual yoga, meditation or boot camp classes