VP of Client and Partner Success

Ayble Health

. Own the post-sale experience and long-term outcomes for Ayble's employer, health plan, and channel partner relationships .

Posted 9/23/2026full-timeUnited StatesLead💰 $180,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success management, including building and scaling teams, driving retention and revenue growth, and managing strategic relationships within the healthcare and employer benefits sectors. Proficient in data fluency and translating program performance into actionable insights for clients.

Highest-signal resume keywords

Client Success ManagementB2B Book Of Business GrowthTeam Building And MentoringData Fluency And ROI ModelingHealthcare SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Satisfaction ManagementRenewals And UpsellsForecasting And MetricsPerformance ManagementProgram Performance Translation

Soft Skills

Executive PresenceStrong Communication Skills

Tools & Technologies

Salesforce CS Infrastructure

Industry Keywords

Digital HealthEmployer BenefitsHealthcare SaaSChannel Partner RelationshipsBenefits Navigation Platforms

About the role

Key responsibilities & impact

Own the post-sale experience and long-term outcomes for Ayble's employer, health plan, and channel partner relationships
Drive retention, expansion, advocacy, and net revenue retention across the full book of business
Build and scale the Client and Partner Success function, including team, playbooks, systems, and relationships
Serve as executive face of Ayble to strategic accounts, including CHROs, VP Benefits, CMOs, and medical directors
Build, lead, and mentor Client Success Managers and Partner Success Managers
Define team structure, hiring roadmap, and career development paths
Own renewals, upsells, cross-sells, and forecasting against quarterly and annual targets
Own client satisfaction and develop a tiered service model
Drive member engagement and clinical outcomes with clinical and data teams
Translate program performance into client narratives and ROI cases
Oversee QBRs and EBRs with employer and health plan clients
Lead relationships with benefits consultants, brokers, benefits navigation platforms, and health plan partners
Build scalable partner enablement programs
Synthesize client and partner feedback to influence product roadmap and clinical program design
Partner with Sales on handoffs, new business positioning, and expansion into new segments
Build and maintain Salesforce CS infrastructure, including playbooks, health scoring, renewal forecasting, metrics, and operating rhythms
Report directly to the CCO

Requirements

What you’ll need

Bachelor's degree
12+ years of experience in client success, account management, or client services
At least 5 years of experience in digital health, employer benefits, or healthcare SaaS
Demonstrated track record of owning and growing a B2B book of business
Experience operating a book of $100M+ ARR with executive accountability for P&L impact
Experience building and scaling a CS team, including hiring, coaching, and performance management
Deep familiarity with the employer benefits and/or health plan ecosystem
Experience managing channel partner relationships and building scalable partner enablement programs
Executive presence and strong communication skills
Data fluency, including utilization reports, clinical outcomes data, and ROI models
Preferred: experience in digestive health or chronic condition management
Preferred: experience managing health plan channel relationships, including ASO and fully-insured models
Preferred: experience building CS infrastructure from an early or growth stage
Preferred: 2+ years at a venture-backed, high-growth digital health or benefits technology company
Ability to work hybrid in Chicago or Boston and travel approximately 20–30%

Benefits

Comp & perks

Equity incentive program
Flexible PTO
Medical coverage
Dental coverage
Vision coverage
401(k) matching
Regular in-person collaboration time
Professional development and career development paths