Ayble Health

Customer Success Manager

• Own the post-sale experience and long-term outcomes for Ayble's employer, health plan, and channel partner relationships
• Drive retention, expansion, advocacy, and net revenue retention across the full book of business
• Build and scale the Client and Partner Success function, including team, playbooks, systems, and relationships
• Serve as executive face of Ayble to strategic accounts, including CHROs, VP Benefits, CMOs, and medical directors
• Build, lead, and mentor Client Success Managers and Partner Success Managers
• Define team structure, hiring roadmap, and career development paths
• Own renewals, upsells, cross-sells, and forecasting against quarterly and annual targets
• Own client satisfaction and develop a tiered service model
• Drive member engagement and clinical outcomes with clinical and data teams
• Translate program performance into client narratives and ROI cases
• Oversee QBRs and EBRs with employer and health plan clients
• Lead relationships with benefits consultants, brokers, benefits navigation platforms, and health plan partners
• Build scalable partner enablement programs
• Synthesize client and partner feedback to influence product roadmap and clinical program design
• Partner with Sales on handoffs, new business positioning, and expansion into new segments
• Build and maintain Salesforce CS infrastructure, including playbooks, health scoring, renewal forecasting, metrics, and operating rhythms
• Report directly to the CCO

VP of Client and Partner Success