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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in resolving complex incidents and optimizing network security through effective configuration and analysis of Fortinet products. Strong technical communication and collaboration skills are essential for enhancing support processes and conducting training sessions.
Highest-signal resume keywords
Fortinet Products KnowledgeNetwork SecurityIncident ResolutionTechnical CommunicationNetwork Architecture
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResolutionTraffic AnalysisLog AnalysisFirewall ConfigurationVPN ConfigurationSecurity Policy OptimizationNetwork Infrastructure DiagnosisPerformance Improvement RecommendationsEvent Log MonitoringPatch Management
Soft Skills
Effective CommunicationCollaborationTraining Facilitation
Tools & Technologies
FortiGateFortiAnalyzerFortiManager
Certifications & Qualifications
Fortinet NSE Certification
Industry Keywords
Information SecurityNetwork ManagementSecurity EventsSupport ProcessesBest Practices
Tech Stack
Tools & technologiesFirewalls
About the role
Key responsibilities & impact- Resolve medium- and high-complexity incidents
- Conduct in-depth analyses of traffic, logs, and security events
- Configure, tune, and optimize firewalls, VPNs, and security policies
- Diagnose and resolve issues related to network infrastructure and services
- Recommend continuous improvements to enhance performance and security across environments
- Monitor and analyze event logs to identify potential failures or anomalies
- Escalate complex issues to specialized teams, ensuring support continuity
- Collaborate with the team to improve support processes and documentation
- Stay up to date on best practices and new features in network management and security products
- Conduct internal training sessions and workshops on the proper use of the solutions in place
Requirements
What you’ll need- Knowledge of Fortinet products, including FortiGate, FortiAnalyzer, FortiManager, and others
- Strong command of networking, information security, and network architecture concepts
- Effective technical communication skills
- Ability to apply updates and patches effectively
- Completed or ongoing technical education in IT or related fields (preferred)
- Currently pursuing a bachelor's degree in IT or related fields (preferred)
- Fortinet-related certifications, such as NSE (preferred)
Benefits
Comp & perks- iFood Benefícios card for flexible use at grocery stores or restaurants, valued at BRL 50.00 per working day
- Transportation or fuel allowance of BRL 10.20 per working day, with no payroll deduction
- Meridional Health Plan
- SulAmérica Dental Plan
- Life insurance
- 40-hour workweek
- BRL 150.00 birthday-month bonus paid through the iFood Benefícios card
- Meal allowance provided during vacation
- Psychological support
- Maternity/paternity kit
- Wellness and relaxation activities, including haircuts, manicures, and massages
- Wellhub (formerly Gympass)
- Fruit Day and Cookie Day
- Employee development incentives
- Partnerships with universities, including UVV, Multivix, Estácio, and Acadi-TI
- Free English classes for employees