Field Service Engineer – Boston/NYC/Stamford

Azenta Life Sciences

. Install, modify, repair, diagnose, and perform preventive maintenance on equipment and systems’ software and hardware .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $40 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong Electrical and Mechanical expertise with a focus on systematic troubleshooting and preventive maintenance of equipment and systems. Capable of effective communication and customer interaction while adhering to safety protocols and service level agreements.

Highest-signal resume keywords

Electrical & Mechanical BackgroundSystematic Troubleshooting SkillsEquipment Service and Operation CertificationExcellent Communication SkillsValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventive MaintenanceRoot Cause AnalysisReport GenerationField Service ActivitiesTechnical Problem Resolution

Soft Skills

Excellent CommunicationIndependent Decision MakingAdaptability to Changing Priorities

Tools & Technologies

PCWindows Operating SystemDOS-Based Operating SystemsCompany Standard Software

Certifications & Qualifications

Equipment Service and Operation Certification

Industry Keywords

Customer SatisfactionContract SLAKPI MeasurementPersonal Protective EquipmentBackground Screening Requirements

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Install, modify, repair, diagnose, and perform preventive maintenance on equipment and systems’ software and hardware
Interface with customers to maintain contract SLA and customer satisfaction levels
Maintain a safe and clean working environment according to Azenta and customer protocols
Attain Equipment Service and Operation Certification on equipment and systems
Submit Service and Status Reports on support activities
React productively to changing priorities, including tool or line-down events and escalations
Support organizational and administrative duties
Act as point of contact for customers and internal Azenta management
Provide weekly system performance summaries, event counts, issue Pareto analysis, and root-cause/corrective actions
Support additional KPI measurement requests during the contract period
Assist with sample migration from old format to new format and loading into the customer Store
Perform customer-site field service activities under supervision while exercising discretion and independent judgment

Requirements

What you’ll need

Associate of Science (AS) degree, technical certificate or equivalent is required
A minimum of 5 years related work experience or military technical training is required
Strong Electrical & Mechanical background
Excellent communication skills; ability to read, write and speak clearly in English
Excellent systematic troubleshooting skills using a structured and comprehensive process to determine root cause and implement corrective action
Ability to resolve problems and make independent decisions based on business priorities
Valid driver’s license, good driving record, reliable transportation, and ability to obtain a valid passport for the term of employment
Must meet third-party background screening requirements
Proficient with PC, Windows, and DOS-based operating systems
Ability to use company standard software to generate reports, presentations, and document daily activities
Must be able to lift up to 50 pounds, climb ladders and scaffoldings, and use Personal Protective Equipment
Residence in Boston, Stamford, or NYC strongly preferred

Benefits

Comp & perks

International travel may be required at times
On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends