Cloud Services Engineer

Babble

. Take senior, hands-on ownership of the organisation’s cloud services environment.

Posted 10/27/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in managing and optimizing cloud services, particularly within Microsoft Azure and Microsoft 365 environments, while ensuring security, performance, and cost-effectiveness. Proven ability to lead incident management, disaster recovery planning, and continuous improvement initiatives in IT operations.

Highest-signal resume keywords

Microsoft Azure ManagementMicrosoft 365 AdministrationCisco Meraki NetworkingDisaster Recovery PlanningIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud Services ManagementInfrastructure EngineeringBackup and Recovery ProceduresHybrid Identity SupportZero Trust Security Principles

Soft Skills

Problem-SolvingCustomer-Centric MindsetClear Communication

Tools & Technologies

Microsoft TeamsExchange OnlineSharePointOneDriveIntune

Industry Keywords

IT OperationsContinuous ImprovementService StandardsNetwork ConnectivityCloud Governance

Tech Stack

Tools & technologies

AzureCloudDNSSwitching

About the role

Key responsibilities & impact

Take senior, hands-on ownership of the organisation’s cloud services environment.
Manage, develop, and maintain services across Microsoft Azure, Microsoft 365, and Cisco Meraki.
Ensure cloud and network platforms are stable, performant, secure, cost-effective, and continuously improving.
Monitor, patch, update, back up, restore, and govern Microsoft Azure services.
Act as a senior technical escalation point for cloud service incidents and problems.
Drive triage, root-cause analysis, remediation, and preventative improvements.
Develop and maintain operational runbooks and documentation.
Oversee suppliers supporting Azure, Microsoft 365, Meraki, network, and internet connectivity services.
Maintain the remaining on-premises domain controller environment during transition to full cloud operation.
Plan and execute domain controller decommissioning with testing, rollback planning, and stakeholder communication.
Own backup and disaster recovery services, recovery procedures, restore testing, DR runbooks, and recovery objectives.
Manage the Cisco Meraki switching, wireless, and security appliance environment.
Track and resolve network and cloud incidents within agreed targets.
Conduct post-incident reviews and implement corrective and preventative actions.
Provide senior-level support for Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, identity, and access management.
Support onboarding, offboarding, endpoint provisioning, Intune, and Autopilot.
Manage Microsoft Teams telephony, including licensing, call plans, call queues, auto-attendants, number assignment, and voicemail.
Provide technical leadership through standards, documentation, mentoring, monitoring, automation, least-privilege access, and secure configuration baselines.
Monitor and optimise Azure and Microsoft 365 licensing and cloud costs.
Coordinate vulnerability remediation, patching priorities, and cloud infrastructure security incident response.
Support software licence and entitlement management, compliance reporting, cost optimisation, and renewal planning.
Ensure infrastructure and cloud changes follow the agreed change management process.

Requirements

What you’ll need

Extensive experience in a hands-on Cloud, Infrastructure Engineering, or IT Operations role.
Proven ownership of production services, incident and problem management, and continuous improvement aligned to agreed service standards.
Demonstrable practical expertise in Microsoft Azure, including core services, monitoring, security controls, and governance.
Experience designing, implementing, and maintaining cloud services in a controlled and supportable manner.
Strong knowledge of Microsoft 365 administration, including Entra ID (Azure AD), Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
Experience with Intune and Autopilot for device management in hybrid working environments.
Strong background in networking and connectivity, ideally including Cisco Meraki.
Experience maintaining secure wired and wireless environments and working with third-party connectivity providers.
Experience supporting hybrid identity and on-premises dependencies such as domain controllers and DNS.
Ability to plan and safely execute decommissioning or migration activities with minimal business disruption.
Experience with backup, recovery, and disaster recovery planning in cloud and hybrid environments, including defining, documenting, and regularly testing recovery procedures.
Experience driving improvement and maturity within established IT estates.
Background working within lean or small-team environments.
Familiarity with Zero Trust connectivity principles or cloud-first security frameworks.
Experience supporting Microsoft Teams telephony services, including Teams Phone, call queues, auto-attendants, and direct routing.
Excellent problem-solving skills and a customer-centric, service-focused mindset.
Ability to communicate clearly with technical and non-technical stakeholders and take ownership through resolution.

Benefits

Comp & perks

Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits.
22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service.
5% allowance based on basic salary, which can be allocated towards medical aid.
UPS provided to assist with load shedding (2–4 hours of laptop power).
Babble-issued laptop.
Annual company celebrations.
Home-working policy.