Babble

Support Engineer

• Operate predominantly as a desk-based technician
• Provide world-class service and support to clients and colleagues
• Troubleshoot and diagnose IT issues within SLAs
• Deliver remote support to clients
• Assist with monitoring and maintenance of computer systems and networks
• Attend customer calls promptly and provide efficient, effective support
• Maintain accurate and complete information in support cases
• Proactively manage queue and response levels to meet or exceed customer expectations and SLAs
• Resolve IT issues promptly to minimise client downtime
• Complete and update technical documentation
• Mentor and train colleagues

Explore Support Engineer, L2 at Babble. Review requirements and application details.