Customer Service Representative

Balchem Corporation

. Manage and process customer orders end-to-end, ensuring accuracy, timeliness, and adherence to customer requirements .

Posted 9/29/2026full-timeMontvale • New Jersey • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer orders in a B2B manufacturing environment, with strong capabilities in logistics coordination, ERP systems, and cross-functional collaboration. Proficient in problem-solving and maintaining compliance in regulated industries while ensuring high levels of customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceERP Experience (SAP, Microsoft Dynamics 365)Logistics CoordinationCross-Functional Team CollaborationExport Documentation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementLogistics CoordinationExport DocumentationProcess ImprovementComplex Order Flows Management

Soft Skills

Problem-SolvingAttention to DetailOrganizational SkillsWritten CommunicationVerbal Communication

Tools & Technologies

Microsoft Office (Excel, Outlook, Teams)

Industry Keywords

B2B EnvironmentManufacturingRegulated IndustryInternational TradeQuality-Driven Industry

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage and process customer orders end-to-end, ensuring accuracy, timeliness, and adherence to customer requirements
Serve as a primary point of contact for customers, proactively managing inquiries, order status, issues, and escalations
Collaborate with Product Management on product launches, product changes, customer-specific requirements, and issue resolution
Partner with Supply Chain, Production, and Planning to align order fulfillment with inventory, production schedules, and customer commitments
Coordinate with domestic and international customer service teams for consistent communication, process alignment, and global account support
Coordinate domestic and international shipments with logistics, shipping, and freight forwarders, including export documentation, SLI completion, and freight quote management
Identify supply or fulfillment risks and communicate mitigation plans
Handle customer complaints, returns, and credits
Identify process inefficiencies and recommend continuous-improvement solutions
Maintain compliance with company safety policies and procedures
Perform other related duties as required

Requirements

What you’ll need

Customer service experience in a manufacturing, ingredients, or similar B2B environment required
Demonstrated experience working in cross-functional teams, including collaboration with Product Management, Supply Chain, and global customer service teams required
Experience managing both domestic and international customer accounts, including export documentation and logistics coordination required
Strong ERP experience (SAP, Microsoft Dynamics 365, or equivalent)
Proficiency in Microsoft Office (Excel, Outlook, Teams)
Proven ability to manage complex order flows, multi-step processes, and competing priorities in a fast-paced environment
Strong problem-solving skills with the ability to make independent decisions and escalate appropriately
High attention to detail with excellent organizational and follow-up skills
Excellent written and verbal communication skills, with ability to interface effectively with customers and internal stakeholders at all levels
Experience in a regulated or quality-driven industry (e.g., food, pharma, supplements, chemicals) preferred
Understanding of international trade/export processes preferred
Fluent in English and proficient in Spanish, and Portuguese preferred
Ability to support customers across multiple time zones, including East Coast and LATAM region

Benefits

Comp & perks

Competitive salary and benefits package
Equal Opportunity Employer
Workplace culture promoting diversity and inclusion
Work environment free of harassment and hostility