Customer Service Specialist

Balchem Corporation

. Verify, process, and confirm customer purchase orders end-to-end .

Posted 10/9/2026full-timeMontvale • New Jersey • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a B2B manufacturing environment, with proficiency in ERP systems and Microsoft Office. Capable of managing order processing, inventory alignment, and effective communication across multiple time zones.

Highest-signal resume keywords

Customer Service ExperienceStrong ERP ExperienceProficiency in Microsoft OfficeExcellent Communication SkillsHigh Attention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ManagementProblem SolvingMulti-Step Process ManagementCompliance Maintenance

Soft Skills

Organizational SkillsInitiativeInterpersonal SkillsSelf-Supervised Work

Tools & Technologies

SAPMicrosoft Dynamics 365Microsoft ExcelMicrosoft OutlookMicrosoft Teams

Industry Keywords

B2B EnvironmentManufacturingCustomer InquiriesProduct ManagementLogistics

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Verify, process, and confirm customer purchase orders end-to-end
Serve as the primary point of contact for customer inquiries, order status, issues, and escalations
Collaborate with Product Management on product launches, product changes, customer-specific requirements, and issue resolution
Partner with Supply Chain, Production, and Planning to align order fulfillment with inventory, production schedules, and customer commitments
Handle customer complaints, returns, and credits
Develop and maintain in-depth knowledge of product lines
Work with Supply Chain to understand inventory levels and product availability
Communicate daily with Logistics and Shipping regarding shipment rescheduling
Support international and domestic Customer Service team members with order processing, process alignment, and business communications
Perform other related duties as required

Requirements

What you’ll need

College degree is preferred; High School diploma is acceptable
Customer service experience in manufacturing, ingredients, or similar B2B environment required
Strong ERP experience (SAP, Microsoft Dynamics 365, or equivalent)
Proficiency in Microsoft Office (Excel, Outlook, Teams)
Excellent written and verbal communication skills
Ability to interface effectively with customers and internal stakeholders at all levels
Ability to handle multiple tasks, multi-step processes, and competing priorities
Ability to work in an organized and self-supervised manner
High level of initiative and ability to solve problems
High attention to detail with excellent organizational and follow-up skills
Ability to support customers across multiple time zones
Maintain compliance with all company safety policies and procedures

Benefits

Comp & perks

Competitive salary and benefits package
Equal Opportunity Employer
Workplace culture that values and promotes diversity, inclusion, and equal employment opportunities
Work environment free of harassment and hostility