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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Sales within the Promotional Products industry, with a strong focus on customer satisfaction, project management, and business development. Proficient in analyzing performance metrics and executing strategic initiatives to enhance program effectiveness.
Highest-signal resume keywords
Promotional Products Industry ExperienceAccount ManagementSales Pipeline ManagementProject ManagementAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ActivitiesCustomer Retention StrategiesPerformance Analysis Review (PAR)Available-to-Promise (ATP) ReviewsKPI ManagementBusiness Development
Soft Skills
Attention to DetailInterdepartmental InteractionClient Satisfaction Management
Tools & Technologies
Microsoft OfficeExcel
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer Program ManagementMerchandising SupportOrder FulfillmentProgram Awareness Activities
About the role
Key responsibilities & impact- Oversee, coordinate, and execute strategic activities for support-designated program accounts
- Maintain and regularly update customer program details and deliverables
- Perform sales activities and follow-ups, including product loads and special order bidding, processing, and follow-up
- Manage samples, including ordering client approval and delivery to photography
- Provide merchandising and sourcing support
- Conduct weekly negative Available-to-Promise (ATP) reviews
- Review Performance Analysis Review (PAR) reports to ensure customer satisfaction
- Set meetings with ownership and clients
- Perform customer retention and recovery strategies
- Interact with Purchasing and Production to ensure accurate and timely order fulfillment
- Evaluate customer feedback to determine the feasibility of adding or eliminating products
- Interact with outside contacts and conduct site appointments in support of national efforts
- Plan and execute program awareness activities and monitor results
- Consult and plan with the VP of National Accounts when needed
- Inform the VP of National Accounts of contract expirations and changes
- Conduct customer awareness activities
- Improve program KPIs within the PAR
- Manage timelines and project-related activities and KPIs
- Maintain client satisfaction scores
- Perform other duties and responsibilities as assigned
Requirements
What you’ll need- Promotional Products industry experience is required
- High School Diploma required
- 5+ years of experience as an Account Manager
- Previous Sales experience required
- Ability to interact with various department levels
- Excellent attention to detail and thoroughness
- Microsoft Office experience
- Excel proficiency
- Project Management
- Business Development
- Sales Pipeline Management
- Analytical skills
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Various paid time off programs
- Retirement plan with employer contribution
