BAMKO

Account Manager

• Oversee, coordinate, and execute strategic activities for support-designated program accounts
• Maintain and regularly update customer program details and deliverables
• Perform sales activities and follow-ups, including product loads and special order bidding, processing, and follow-up
• Manage samples, including ordering client approval and delivery to photography
• Provide merchandising and sourcing support
• Conduct weekly negative Available-to-Promise (ATP) reviews
• Review Performance Analysis Review (PAR) reports to ensure customer satisfaction
• Set meetings with ownership and clients
• Perform customer retention and recovery strategies
• Interact with Purchasing and Production to ensure accurate and timely order fulfillment
• Evaluate customer feedback to determine the feasibility of adding or eliminating products
• Interact with outside contacts and conduct site appointments in support of national efforts
• Plan and execute program awareness activities and monitor results
• Consult and plan with the VP of National Accounts when needed
• Inform the VP of National Accounts of contract expirations and changes
• Conduct customer awareness activities
• Improve program KPIs within the PAR
• Manage timelines and project-related activities and KPIs
• Maintain client satisfaction scores
• Perform other duties and responsibilities as assigned

• Support, coordinate, and execute strategic activities for support-designated program accounts
• Perform customer support and retention activities
• Maintain and regularly update customer program details and deliverables
• Perform sales activities and follow-ups, including product loads
• Manage samples, including ordering client approval and delivery to photography
• Provide merchandising and sourcing support
• Conduct weekly Negative Available-to-Promise (ATP) reviews
• Interact with Purchasing and Production to ensure accurate and timely order fulfillment
• Evaluate information and customer feedback to determine feasibility of adding or eliminating products
• Interact regularly with outside contacts and conduct site appointments in support of national efforts
• Assist in planning and executing program awareness activities
• Perform other duties and responsibilities as assigned

Account Manager

Account Coordinator