Client Services Support Specialist

BancFirst

. Deliver high-quality customer service to internal and external clients through phone calls, emails, and virtual appointments .

Posted 9/19/2026full-timeOklahoma City • Oklahoma • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in delivering high-quality customer service while managing sensitive interactions and maintaining confidentiality. Possesses strong communication skills and critical thinking abilities to effectively resolve client inquiries and identify additional service needs.

Highest-signal resume keywords

Customer Service ExcellenceMicrosoft Office ProficiencyBanking Software KnowledgeCritical Thinking SkillsTreasury Management Products Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft OfficeBanking Software ApplicationsTreasury Management ProductsTechnical Issue ResolutionTraining Assessment

Soft Skills

Outstanding Communication SkillsPositive AttitudeCritical ThinkingWork EthicAbility to Multitask

Certifications & Qualifications

Bachelor's Degree or Equivalent Work Experience

Industry Keywords

Customer ServiceConfidential MattersFederal RegulationsFast-Paced EnvironmentClient Interaction

About the role

Key responsibilities & impact

Deliver high-quality customer service to internal and external clients through phone calls, emails, and virtual appointments
Resolve technical issues and product functionality inquiries
Conduct training assessments
Handle highly sensitive interactions involving confidential matters
Maintain a professional image, phone presence, and demeanor while following policies, procedures, and federal regulations
Satisfy clients' initial requests
Identify and refer additional Treasury Services needs uncovered during client interactions
Communicate relevant information to the Client's Treasury Management Officer for follow-up
Work in a fast-paced environment using critical thinking, listening, and written and verbal communication skills

Requirements

What you’ll need

Proficiency with Microsoft Office
Knowledge of, or ability to quickly learn, banking software applications
Ability to work in a highly sensitive environment and deal with confidential matters
Ability to multitask and meet deadlines
Ability to work individually and with a team while maintaining a positive attitude
Business professional image and demeanor
Outstanding written and verbal listening and communication skills
Critical thinking skills
Excellent work ethic
Knowledge of general banking and Treasury Management Products and Services
Bachelor's degree or equivalent work experience
Ability to operate a computer keyboard and perform repetitive motion
Ability to sit and/or stand for long periods during the workday
Ability to lift, move, and carry 10 pounds

Benefits

Comp & perks

Excellent benefits
Learning environment that allows employees to continuously improve their skills
Full-time schedule, Monday–Friday, 8:30 a.m.–5:30 p.m.