BancFirst

Customer Support

• Deliver high-quality, extraordinary customer service to internal and external clients
• Handle day-to-day phone calls, emails, and virtual appointments
• Resolve technical issues and product functionality inquiries
• Conduct training assessments
• Handle sensitive interactions involving confidential matters
• Maintain a business professional image, phone presence, and demeanor
• Follow all policies, procedures, and federal regulations
• Satisfy initial client requests
• Identify and refer uncovered Treasury Services needs
• Communicate relevant information to the client's Treasury Management Officer for follow-up
• Work in a fast-paced environment using critical thinking, listening, and written and verbal communication skills

Client Services Support Specialist

• Deliver high-quality customer service to internal and external clients through phone calls, emails, and virtual appointments
• Resolve technical issues and product functionality inquiries
• Conduct training assessments
• Handle highly sensitive interactions involving confidential matters
• Maintain a professional image, phone presence, and demeanor while following policies, procedures, and federal regulations
• Satisfy clients' initial requests
• Identify and refer additional Treasury Services needs uncovered during client interactions
• Communicate relevant information to the Client's Treasury Management Officer for follow-up
• Work in a fast-paced environment using critical thinking, listening, and written and verbal communication skills