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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in delivering exceptional customer service while managing sensitive interactions and maintaining confidentiality. Possesses strong communication skills and the ability to multitask effectively in a fast-paced banking environment.
Highest-signal resume keywords
Customer Service ExcellenceMicrosoft Office ProficiencyCritical Thinking SkillsBanking Software KnowledgeTreasury Management Products Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft OfficeBanking Software ApplicationsTreasury Management ProductsTechnical Issue ResolutionTraining Assessment
Soft Skills
Outstanding Communication SkillsPositive AttitudeAbility to MultitaskExcellent Work EthicListening Skills
Industry Keywords
Customer ServiceConfidential MattersFederal RegulationsFast-Paced EnvironmentBusiness Professional Image
About the role
Key responsibilities & impact- Deliver high-quality, extraordinary customer service to internal and external clients
- Handle day-to-day phone calls, emails, and virtual appointments
- Resolve technical issues and product functionality inquiries
- Conduct training assessments
- Handle sensitive interactions involving confidential matters
- Maintain a business professional image, phone presence, and demeanor
- Follow all policies, procedures, and federal regulations
- Satisfy initial client requests
- Identify and refer uncovered Treasury Services needs
- Communicate relevant information to the client's Treasury Management Officer for follow-up
- Work in a fast-paced environment using critical thinking, listening, and written and verbal communication skills
Requirements
What you’ll need- Proficiency with Microsoft Office
- Knowledge of, or ability to quickly learn, banking software applications
- Ability to perform in a highly sensitive environment and deal with confidential matters
- Ability to multitask and meet deadlines
- Ability to work individually and with a team while maintaining a positive attitude
- Business professional image and demeanor
- Outstanding written and verbal listening and communication skills
- Critical thinking skills
- Excellent work ethic
- Knowledge of general banking and Treasury Management Products and Services
- Bachelor's degree or equivalent work experience (preferred)
- Constant use of computer screens
- Ability to operate a computer keyboard; use hands and fingers; reach with hands and arms; and talk, see, or hear
- Ability to stand, stoop, bend, walk, kneel, or crouch intermittently
- Ability to sit and/or stand for long periods during the workday
- Ability to type for long periods and perform repetitive motion
- Ability to lift, move, and carry 10 pounds
Benefits
Comp & perks- Excellent benefits
- Learning environment that allows employees to continuously improve their skills
- Hometown service, statewide strength (employee value proposition)