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Reservations Assistant – Tourism
Bancorbrás. Handle customer inquiries by phone, email, WhatsApp, and reservation platforms .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and reservation management within the tourism industry, utilizing reservation systems to enhance operational efficiency and customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceReservation ManagementKnowledge Of Reservation SystemsStrong Communication SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reservation ManagementMonitoring PaymentsUpdating RatesCreating QuotesIdentifying Discrepancies
Soft Skills
Strong CommunicationSupplier NegotiationOrganizationAttention To DetailAbility To Manage Multiple Demands
Tools & Technologies
Booking.comDecolarOmnibeesHITS AppInfotravel
Certifications & Qualifications
High School Diploma
Industry Keywords
Tourism IndustryCustomer ExperienceOperational IssuesSales IndicatorsCommercial Strategies
About the role
Key responsibilities & impact- Handle customer inquiries by phone, email, WhatsApp, and reservation platforms
- Provide information about availability, rates, accommodation types, promotions, and lodging policies
- Create, modify, monitor, and cancel reservations in internal systems and partner platforms
- Manage reservations on Booking.com, Decolar, Omnibees, and HITS App
- Monitor reservation arrivals, pending items, and system integration failures on a daily basis
- Update rates, room availability, and payment methods on sales platforms
- Block and unblock rooms according to operational needs
- Keep hotel information up to date, including photos, descriptions, policies, and maintenance periods
- Support the definition and updating of rates based on demand and commercial strategies
- Track sales and occupancy indicators and contribute improvement suggestions
- Monitor payments, credit cards, cancellations, and refund processes
- Prepare quotes and estimates for groups and tour operators
- Review reservations to ensure they are processed correctly in the systems
- Identify and correct discrepancies between reservation platforms and internal systems
- Support the resolution of operational issues related to reservation tools
- Contribute to the continuous improvement of processes and the customer experience
Requirements
What you’ll need- High school diploma
- Reside in the Federal District or surrounding areas
- Availability to work in person at the office once a week
- Experience in customer service and reservation management in the tourism industry
- Knowledge of reservation systems, including Infotravel, Omnibees, and Apogeu
- Strong communication and supplier negotiation skills
- Organization and attention to detail
- Ability to manage multiple demands simultaneously
Benefits
Comp & perks- Attendance Bonus: Three days of paid leave per year
- Education Assistance: 50% reimbursement for development-oriented courses, available after one year with the company
- Home Office Allowance: Monthly stipend for remote-work expenses
- Childcare Assistance for children under six years of age
- Christmas Basket: Special year-end bonus
- Health Plan with nationwide coverage and copayments
- Dental Plan
- Private Pension Plan with company contributions
- Life Insurance
- TRIB PASS – Leisure and Tourism Platform, with a 50% monthly subscription subsidy
- Meal/Food Allowance (Caju Card), provided for each day worked
- Wellhub (formerly Gympass)