Banesco USA

General

• Serve as the primary escalation point for electronic banking systems and services
• Process Debit Card, ACH, and Zelle disputes within regulatory timeframes
• Manage debit card inquiries, requests, bulk orders, and limit increases
• Gather and submit documentation for internal audits, regulatory examinations, and subpoenas
• Process ACH files, returns, blocks, filters, and specialized ACH entries
• Perform IAT screening for OFAC compliance, Death Notification Entries, US Treasury reclamation notices, and ACH transfers for closed accounts
• Manage ACH Positive Pay exceptions and initiate returns when necessary
• Charge Same Day ACH fees and monitor return ratios
• Onboard Treasury Management services, including wire transfers, Lockbox, RDC, ACH Origination, and Positive Pay
• Perform quality control on new service setups and verify documentation and system parameters
• Identify and report operational risk events
• Participate in system testing and UAT for digital banking features and core system upgrades
• Deliver training to internal departments as an electronic banking subject matter expert
• Provide internal customer service to frontline staff and lending departments
• Maintain cross-training and provide backup across Electronic Banking functions
• Troubleshoot ACH file failures and determine corrective actions
• Assess Regulation E claims and distinguish authorized from unauthorized transactions
• Manage workload, SLAs, deadlines, and high-priority items
• Assist with policy and procedure updates and escalate process inconsistencies
• Lead departmental initiatives across various departments through implementation

Electronic Banking Specialist II