Senior Collections Specialist

Banner Bank

. Manage collection and recovery activities on assigned consumer, small business (QuickStep), and credit card accounts, including complex delinquency and recovery situations .

Posted 9/25/2026full-timeSpokane Valley • Washington • United StatesSenior💰 $24 - $28 per hourWebsite

About the role

Key responsibilities & impact

Manage collection and recovery activities on assigned consumer, small business (QuickStep), and credit card accounts, including complex delinquency and recovery situations
Evaluate account performance and risk factors to recommend collection and recovery strategies
Prepare recommendations related to repossession, litigation, charge-offs, and other significant recovery actions
Analyze complex delinquent accounts and determine short- and long-term recovery plans
Administer bankruptcy accounts, including correspondence, court reporting, and related recovery coordination
Communicate with borrowers regarding late payments, collection efforts, demand letters, repayment arrangements, and account resolution options
Prepare monthly collection reports and recommend actions supporting portfolio performance and loss mitigation
Monitor assigned accounts to maintain acceptable delinquency levels and minimize loan losses
Ensure collection and recovery activities comply with bank policies, procedures, security standards, and applicable regulatory requirements
Identify and escalate potential compliance concerns

Requirements

What you’ll need

High School Diploma or GED (Required)
4 or more years of experience in collections, recovery, loan servicing, or a related financial services function, including experience managing complex delinquent accounts and collection activities (Required)
Equivalent combination of education and experience may be considered in lieu of a degree requirement
Strong understanding of consumer lending, small business lending, and credit card products
Proficient in Microsoft Office and comfortable learning new systems and technology
Clear and professional verbal and written communication
Strong rapport-building and negotiation skills
Highly organized and able to manage multiple priorities
Understanding of federal and state laws and regulations related to consumer lending, small business lending, collections, and credit cards
Sound judgment, professionalism, and customer-focused approach

Benefits

Comp & perks

Annual incentive potential
Comprehensive employee benefits, including medical, dental, vision, LTD, STD and life
Paid vacation time
Paid sick time
11 company paid holidays
401k with up to 4% match
Tuition reimbursement