Acute Patient Access Services Representative

Banner Health

. Pre-register scheduled patients at 19 acute facilities within Arizona and Colorado.

Posted 11/7/2026full-timeArizona • United StatesJunior💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration processes, insurance verification, and financial counseling within a high-volume clinical environment. Proficient in managing patient accounts and ensuring compliance with healthcare regulations while providing exceptional customer service.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationFinancial CounselingCustomer Service SkillsEHR Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyTyping AbilityOffice Software ProficiencySpreadsheet SoftwareDatabase Software

Soft Skills

Interpersonal CommunicationOral CommunicationWritten CommunicationTeam CollaborationTask Management

Certifications & Qualifications

Arizona Fingerprint Clearance CardCRCR CertificationCHAA Certification

Industry Keywords

Patient Access ServicesHealthcare SystemsCMS ComplianceFinancial Assistance ApplicationsKey Performance Indicators

About the role

Key responsibilities & impact

Pre-register scheduled patients at 19 acute facilities within Arizona and Colorado.
Verify insurance eligibility, benefits, and authorization requirements.
Obtain critical patient information, demographics, consents, and CMS compliance documentation.
Provide in-person patient intake and registration in hospital-based settings including emergency, inpatient, obstetrics, outpatient, surgery, and imaging services.
Generate patient estimates and provide financial counseling.
Discuss and collect patient financial liability, including payment plans, Banner Line of Credit, and financial assistance applications.
Accurately document patient accounts in the EHR to maximize reimbursement and minimize denials.
Submit timely payer notifications and authorizations using various systems.
Resolve customer issues and provide excellent patient and family customer service.
Meet registration-related key performance indicators.
Perform additional Patient Access Services duties, including transporting patients, training new hires, recapping or posting daily deposits, and other assigned work.
Work independently under regular supervision in a high-volume clinical environment while prioritizing patient care appropriately and timely.

Requirements

What you’ll need

High school diploma/GED is required.
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
Ability to manage multiple tasks simultaneously with minimal supervision.
Ability to work independently and collaboratively in a team environment.
Strong interpersonal, oral, and written communication skills.
Strong knowledge of common office software, word processing, spreadsheet, and database software.
Typing ability.
Arizona Fingerprint Clearance Card required at hire and maintained during employment for specified Behavioral Health clinical settings serving children.
Arizona Criminal History Affidavit must be signed upon hire for specified Behavioral Health clinical settings.
Associate’s degree preferred.
CRCR certification preferred.
CHAA certification preferred.
Knowledge of medical terminology or healthcare systems preferred.
Additional related education and/or experience preferred.

Benefits

Comp & perks

Banner Health total rewards package
New Hire Orientation & PAS New Hire Training