Banner Health

Program Manager

• Develop, coordinate, and administer systems for risk identification, investigation, and reduction
• Perform risk assessments in clinical settings and inspect patient care areas
• Develop, implement, and monitor entity-specific risk management plans and annual goals
• Collaborate with quality and patient safety representatives on performance improvement plans, indicators, and goals
• Participate in hospital, clinic, and ambulatory entity committees
• Advise senior management, administrators, physicians, nurses, and other personnel on patient safety and risk management
• Investigate potential or actual events and participate in root cause analyses
• Report adverse drug events and sentinel events to appropriate parties
• Collect, evaluate, analyze, and present risk management claims data and litigation information
• Respond to professional and facility liability questions and assist with treatment, consent, AMA, and medical error disclosure issues
• Develop loss prevention and patient safety programs and conduct education, inservices, and orientation
• Recommend policy, procedure, and system changes to reduce risk and maintain regulatory standards
• Assist claims teams and legal counsel with records, subpoenas, court orders, and agency investigations
• Provide information and data for assigned-entity budget development
• Participate in scheduled periodic call

Risk Program Manager

General

• Perform prescribed specialized radiographic procedures as directed according to department and facility policies, procedures and protocols
• Perform radiographic diagnostic and interventional special procedures while verifying referring providers’ orders
• Educate patients and families about procedures and treatments
• Produce high-quality images and prepare patient information for timely interpretation
• Prepare and maintain accurate documentation
• Perform prescribed invasive/interventional procedures when applicable
• Administer radiopharmaceuticals and other approved medications when applicable
• Perform and evaluate equipment quality-control measurements
• Troubleshoot equipment and notify appropriate personnel to maintain performance
• Maintain a safe environment and adhere to radiation-safety policies
• Maintain confidentiality and uphold ethical, legal, and professional radiology responsibilities
• Ensure efficient departmental workflow
• Monitor and maintain adequate supplies and materials inventory
• Collaborate with medical imaging, nursing, medical staff, interdisciplinary teams, regulatory and health agencies, patients, and families

Special Procedures Technologist

Assistant

• Conduct high-volume telephonic outreach to health plan members
• Connect members with appropriate healthcare and community resources
• Document member interactions and interventions accurately and promptly in the EHR
• Coordinate referrals, home health care, appointments, outpatient services, benefits, and follow-up activities
• Review patient information, demographics, and healthcare data to identify changing needs and care gaps
• Perform follow-up calls to patients and providers regarding experiences and issue resolution
• Assist members in navigating the healthcare system and report health-status abnormalities or needs to licensed professionals
• Promote continuity of care by communicating patient status to caregivers and clinical teams
• Participate in departmental improvements, Banner initiatives, data collection, and project measurement
• Work reports, dashboards, and chart audits to close preventative and chronic-care gaps
• Collaborate with team members, vendors, community resources, and referral organizations
• Provide community resource information and perform related administrative or cross-coverage tasks
• Work under general supervision and consult supervisors on unusual situations

Population Health Assistant

Patient Access Representative

• Perform insurance verification and authorization functions supporting Patient Access Services
• Complete authorization initiation requests with payers for acute and ambulatory visits
• Validate existing provider-requested authorizations
• Use authorization submission tools, payer websites, documents, and Host systems
• Provide authorization numbers and patient demographic information to billing and other appropriate staff
• Explain referral processes to physicians and staff
• Document and maintain referral and authorization records
• Refer encounters for peer review to substantiate ordered procedures
• Respond to provider orders for tests, procedures, and specialty visits
• Obtain authorizations for single and recurring visits, verifying demographics, codes, service dates, and clinical data
• Stay current on payer requirements and use third-party authorization submission software
• Work independently from a remote location using structured work routines
• Prioritize work and ensure appropriateness and timeliness of patient care
• Escalate accounts that do not meet authorization standards and coordinate resolution with providers, scheduling departments, PAS leaders, and administrative groups
• Perform related duties, including cross-coverage in other authorization-related areas

Patient Access Services Authorization Representative

Business Analyst

• Provide financial and administrative support for design, construction, renovation, and operational projects
• Prepare financial and statistical reports and coordinate the facility month-end close process with corporate finance
• Create and generate data analysis reports
• Maintain statistical, contractual, and financial databases
• Create and maintain electronic project files from inception through closeout and archiving
• Manage capital budgets, forecasts, program reporting and analysis, charge management, cost accounting, decision support, and reimbursement analysis
• Reconcile commitments and accounts monthly and generate budget adjustments as needed
• Act as a technical resource and liaison to management, administrators, department heads, and coworkers on financial and contractual issues
• Review, analyze, and process architect, engineering, and contractor payments, commitments, amendments, change orders, purchase requisitions, and invoices
• Ensure proper authorization, timely handling, compliance, and resolution of payment and contractual issues
• Collaborate with Finance, Information Technology, Technology Management, Purchasing, Facility Leadership, and project teams
• Support multiple new and renovation projects based on size and complexity

Construction Business Analyst

Physician Assistant

• Perform administrative tasks supporting the care team in providing direct medical care
• Answer patient calls for primary care providers and specialty clinics
• Support patients with medication refills
• Send patient messages and referrals
• Process imaging orders
• Review charts to ensure coordinated patient care
• Identify care gaps using evidence-based guidelines and standing orders
• Use the EHR to obtain medical information for patient and care-team communications
• Address preventative care, chronic care, medications, high-risk patients, and patients not recently seen
• Collaborate with the care team to meet performance metrics and clinical quality measures
• Identify improvement areas based on clinical performance results
• Maintain clinical skills and provide direct patient care as needed
• Complete onboarding, orientation, simulation training, and Annual Clinical Education Days as directed

Administrative Medical Assistant

• Prepare patients for examinations and treatment by recording vital signs, symptoms, measurements, chief complaints, and pain scores
• Report patient-condition changes to clinicians
• Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs
• Use universal blood and body-fluid precautions and personal protective equipment
• Prioritize patient flow through the clinical process
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and test-result communication
• Administer medications according to established policies and procedures or clinician direction
• Maintain complete medical records and provide accurate billing information
• Clean and disinfect equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines
• Perform basic equipment maintenance and coordinate repairs
• Order supplies and stock patient-care areas
• Manage medication-related tasks, including expired medications, equipment, and recalls
• Complete required onboarding, orientation, and simulation training
• Work under provider supervision and interact with staff, physicians, patients, families, and external healthcare contacts

Medical Assistant

Full-stack Engineer

• Provide hands-on technical leadership while designing and delivering modern API and microservices solutions in a cloud-based environment
• Lead technical design discussions
• Develop APIs and services
• Review code and architecture
• Troubleshoot complex production issues
• Improve CI/CD and observability
• Work with API gateways and identity/security patterns
• Mentor engineers on engineering best practices
• Collaborate with architects, product teams, security, DevSecOps, infrastructure, QA, and other engineering teams from design through production
• Lead project teams performing analysis, design, configuration, implementation, and support of PaaS solutions, services, processes, applications, and integrations
• Influence IT functional areas, product owners, and vendors on detailed design, execution, and troubleshooting of strategic solutions
• Resolve application and configuration issues and concerns
• Analyze performance and implement approved changes
• Ensure continual service improvements
• Architect cloud services spanning storage, security, networking, and compute capabilities
• Manage application production support, deployment, and monitoring
• Develop tools to support production activities and automate support processes
• Lead mission-critical applications and associated platforms while maintaining availability, security, performance, and stability
• Anticipate business challenges and recommend best practices
• Manage projects or programs and potentially budgets for large or complex projects
• Develop innovative services, technologies, processes, or products
• Present complex ideas and persuade stakeholders to adopt different viewpoints

Lead Software Engineer – APIs

Communications

• Create and maintain positive relationships with external audiences
• Collaborate with the Banner team to support stakeholder engagement efforts, community events, media outreach and opportunities that enhance Banner’s profile, drive relevance and build community trust
• Write and edit stories for CEO bi-weekly and physician executive monthly newsletters
• Support website content, collateral materials, scripts, talking points, media materials, press releases, messaging and executive briefs
• Source and edit visual assets, including graphics and photography
• Support senior specialists, managers and directors with storytelling and stakeholder engagement needs
• Contribute to the creation and implementation of the external communication strategy
• Lead local and state media engagement efforts and pitch media to build Banner’s community profile
• Support national media and trade media outreach
• Coordinate meetings and administrative tasks, including ordering promotional material and aligning with agencies and internal stakeholders
• Assist with KPI tracking, internal dashboards and measurement of team activities
• Lead special projects or initiative teams requiring external communications support
• Support emergency communications, issues management, social listening and media monitoring
• Evaluate technology requirements and perform technical troubleshooting for complex digital projects
• Provide guidance to the Visual Designer and outsourced creative vendors on brand standards, project objectives and timelines
• Work with internal clients and stakeholders to ensure projects meet objectives and expectations

External Communications Specialist

Cloud Engineer

• Lead cross-functional teams to design, implement, and optimize Banner Health’s multi-cloud infrastructure across Azure, AWS, and OCI
• Help lead the long-term cloud strategy, ensuring scalability, security, resiliency, and cost-effectiveness
• Lead cloud adoption and migration, enhance cloud maturity, improve performance, implement best practices, and drive cloud-based innovation
• Advise IT partners and business units to ensure successful solution delivery on cloud platforms
• Provide strategic and technical oversight for multi-cloud environments and cloud architecture and governance initiatives
• Design, develop, and oversee platform engineering service offerings
• Provide thought leadership in cloud-native technologies, DevOps, platform engineering, automation, and observability
• Implement and maintain secure cloud connectivity using AWS Direct Connect, Azure ExpressRoute, Oracle FastConnect, or Google Cloud Interconnect
• Integrate cloud solutions with on-premises infrastructure
• Manage disaster recovery and response plans for cloud outages, security events, and incidents
• Maintain documentation, architecture diagrams, disaster recovery plans, and perform gap analysis
• Develop proof of concepts and innovative production service offerings
• Design and implement automation tools for efficient cloud-service deployment
• Lead and mentor cloud engineers

Principal Enterprise Cloud Architect

• Support Banner Health Plans
• Review medical records for quality of care cases
• Use the AHCCCS portal to investigate concerns
• Ensure compliance and support member safety
• Triage new referrals assigned each week
• Collaborate with providers and internal teams
• Occasionally travel to conduct onsite health and safety visits in the Phoenix metro area
• Investigate referred Quality of Care concerns, including medical record documentation review
• Obtain provider responses
• Prepare acknowledgment and closure correspondence
• Track cases in a database
• Prepare Quality of Care cases and present them to the Medical Director
• Assist in developing and implementing the Banner University Health Plan Quality of Care training program
• Communicate monitoring and evaluation results to the QOC Medical Director, QM Director, and QOC Supervisor
• Identify potential risk management, FWA, and Compliance issues for referral
• Coordinate care while maintaining quality standards and financial responsibility
• Perform independently

RN Quality of Care

Therapist

• Evaluate patients' functional abilities and limitations
• Determine whether intervention is needed
• Establish plans of care and measurable, patient-centered treatment goals
• Complete comprehensive evaluations within departmental time frames
• Initiate discharge planning
• Recommend additions or modifications to referring orders
• Implement individualized occupational therapy treatment plans
• Provide safe skilled treatment based on patients' physical, social, spiritual, cultural, educational, and age-specific needs
• Assess treatment effectiveness and modify plans of care as indicated
• Involve patients and families/caregivers in treatment and decision-making
• Provide education to physicians, nurses, patients, families/caregivers, and interdisciplinary teams
• Document evaluations, treatment, progress, and goals according to departmental and regulatory standards
• Communicate patient information, treatment results, and progress to physicians, nurses, patients, families/caregivers, coworkers, and interdisciplinary teams
• Contact physicians for routine or difficult problem solving
• Adapt assignments to caseload, scheduling, and staffing needs
• Assist in other patient care areas and accept responsibility for patient care needs
• Direct and delegate personnel, including COTAs, therapy technicians, and students
• Participate in training and orientation of new personnel
• Ensure personnel competency before delegating tasks
• Participate in department and facility process improvements
• Meet departmental productivity standards
• Interact with staff, physicians, patients, families, external healthcare institutions, community providers, agencies, and physician offices

Occupational Therapist, Home Care

Scheduler

• Schedule medical appointments by coordinating patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers
• Receive and initiate calls with patients, providers, provider offices and facilities while following scheduling procedures and protocols
• Schedule appointments, tests and procedures using electronic medical record and scheduling software systems
• Identify alternative scheduling solutions while adhering to safety protocols
• Obtain and document patient demographics, insurance information, authorizations, referrals and medical information
• Provide appointment information, pre- and post-test instructions, locations and directions
• Answer questions within guidelines and refer medical questions to appropriate offices
• Set payment expectations and provide estimated payment details where applicable
• Communicate with patients, facilities, providers and clinical colleagues through phone, chat, email, electronic medical record messaging and other digital channels
• Solicit, label, store and manage scanned documents and orders in document imaging software
• Ensure required documents and compliant orders are received before appointments
• Collect pre-payments and verify insurance coverage where applicable
• Service inbound and outbound customer and staff communications for facilities across operating states
• Work with departments and staff to provide accurate managed care information

Healthcare Scheduler, Endocrinology

Manager

• Provide comprehensive care coordination for assigned patients
• Assess patient plans of care and develop, implement, monitor, and document resource utilization and patient progress
• Facilitate options and services to meet patients’ healthcare needs based on patient need and payer requirements
• Manage patients across the healthcare continuum to achieve optimal clinical, financial, operational, and satisfaction outcomes
• Provide assessment, direct psychoeducation, and direct psychotherapy to individuals, families, and groups
• Coordinate patient care from admission to discharge
• Interact with physicians and clinical treatment team members to provide quality patient care
• Lead process improvement activities for patient populations
• Evaluate medical necessity and appropriateness of care
• Establish collaborative relationships with physicians, payers, and healthcare team members
• Collect and communicate timely information to payers and others for utilization and regulatory requirements
• Collaboratively develop and manage interdisciplinary patient discharge plans
• Communicate discharge plans across the continuum of care
• Educate internal healthcare team members on case management and managed care concepts
• Facilitate integration of case management and managed care concepts into daily practice
• Float between adult and adolescent units and IOP as needed

Behavioral Health Case Manager, LMSW, LCSW, LPC, LAC

Nurse

• Assess, plan, implement, evaluate, and document nursing care for patients
• Assess patients' physical, psychological, social, spiritual, educational, developmental, cultural, and discharge planning needs
• Review patient histories, diagnostics, and laboratory data; report abnormal results to physicians and caregivers
• Formulate, initiate, review, and revise individualized plans of care and discharge plans
• Provide direct patient care and coordinate, delegate, and supervise healthcare team activities
• Provide care according to physician orders, nursing plans, policies, standards, and regulatory requirements
• Evaluate patient and family responses to care and teaching and revise care plans as needed
• Document assessments, interventions, evaluations, patient responses, and physician orders accurately and timely
• Support multiple hospital units, including Progressive Care, Med/Surg, and Outpatient Observation
• Participate in research, shared leadership, education, orientation, precepting, mentoring, and quality improvement activities
• Interact with staff, physicians, patients, families, external healthcare contacts, community providers, agencies, and clergy