Associate Manager, HME Customer Service

Banner Health

. Supervise the day-to-day operations of the client services center .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $24 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supervising client services operations, ensuring compliance with HIPAA and ERISA regulations, and delivering exceptional customer service. Proficient in staff training, performance evaluation, and report generation to enhance operational efficiency.

Highest-signal resume keywords

Supervision Of Client ServicesHIPAA ComplianceTeam LeadershipCall Center OperationsReport Generation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ReviewsWorkflow PlanningData TrackingUtilization ReviewClaims ManagementContract ManagementCare CoordinationEnrollment RequirementsPrior AuthorizationPolicy Development

Soft Skills

Interpersonal CommunicationCustomer ServiceTeam CollaborationDemeanor SupervisionFast-Paced Environment Adaptability

Tools & Technologies

Personal Software PackagesReporting Tools

Industry Keywords

Federal RegulationsState RegulationsERISAHealthcareHigh-Volume Call Center

About the role

Key responsibilities & impact

Supervise the day-to-day operations of the client services center
Hire, train, conduct performance reviews, and plan and supervise department staff workflow
Ensure staff compliance with federal and state regulations, including HIPAA and ERISA
Supervise customer service delivery regarding benefit programs, care coordination, contracted providers, enrollment requirements, utilization review, prior authorization, claims, and contract management
Monitor and evaluate call statistics and generate departmental reports tracking effectiveness, efficiency, productivity, and quality
Coordinate work activities to meet operational requirements and achieve customer satisfaction
Develop and maintain department policies, procedures, and standards
Supervise customer service calls for staff demeanor, accuracy, and conformity to guidelines
Collaborate with facilities, employees, departments, and key constituents to ensure efficient operations

Requirements

What you’ll need

Associate's degree in healthcare, business, or related field
Three to five years of experience in a high-volume call center
One to two years of experience leading and/or supervising a team
Excellent oral, written, interpersonal communication, and customer service skills
Working knowledge of personal software packages to create and generate reports, and retrieve and track reporting data
Ability to supervise multiple processes and activities simultaneously in a fast-paced environment
Additional related education and/or experience preferred
Ability to work Monday through Friday, 9AM to 6PM, with occasional holiday or weekend coverage