Care Coordination Operations Support Specialist

Banner Health

. Support Care Coordination leadership in planning, development, onboarding, and orientation of newly hired Care Coordination employees .

Posted 10/22/2026full-timeSun City • Arizona • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations, quality management, and regulatory compliance while effectively supporting care coordination and employee onboarding. Strong analytical and communication skills are essential for delivering training and resolving systems issues.

Highest-signal resume keywords

Healthcare Management KnowledgeQuality Management OversightData Analysis and ReportingBLS CertificationExperience in Acute Care Setting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Metrics AnalysisKPI AuditingTraining DeliveryProblem-SolvingRegulatory Compliance Knowledge

Soft Skills

Critical ThinkingCommunicationInfluenceDecision-MakingFlexibility

Certifications & Qualifications

BLS Certification

Industry Keywords

Care CoordinationHealthcare OperationsQuality StandardsRisk ManagementTransition-of-Care

About the role

Key responsibilities & impact

Support Care Coordination leadership in planning, development, onboarding, and orientation of newly hired Care Coordination employees
Audit and analyze defined KPIs
Gather and analyze requested data metrics
Develop and/or execute effective internal communications
Serve as a liaison between disciplines through communication, education, and problem-solving
Support quality and continuity of services across the healthcare systems
Assist with resolution of systems issues and enforce facility/department policies, procedures, and standards
Coordinate oversight of quality, risk management, safety, and transition-of-care standards
Serve as a role model and resource person
Collaborate with Clinical Education on onboarding and precepting newly hired employees
Cross-cover Banner Thunderbird, Banner Estrella, Banner Boswell, and Banner Del Webb hospitals
Deliver one-on-one and large-group training, conduct data auditing and reporting, and support frontline staff and leadership

Requirements

What you’ll need

Bachelor’s Degree in business administration, health services administration, or related field
Two years of experience in an acute or post-acute care setting
Two years of progressive experience in healthcare operations
Knowledge of healthcare management
Knowledge of requirements of applicable regulatory and accrediting agencies
Critical thinking, communication, influence, decision-making, analytical, and flexibility skills
Ability to practice skills according to department and professional standards and quality requirements
BLS required; BLS is not required in a post-acute setting
Additional related education and/or experience preferred

Benefits

Comp & perks

Full-time schedule, 40 hours per week
Hybrid work arrangement
Day shift, Monday–Friday, 8:00am–4:30pm