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Customer Care Representative
Banner Health. Handle incoming referral requests for new orders and refills .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in handling referral requests, insurance verification, and patient intake processes while maintaining effective communication with patients and healthcare providers. Exhibits strong organizational skills and familiarity with medical terminology to enhance patient care and outcomes.
Highest-signal resume keywords
Insurance VerificationPatient Intake Data EntryMedical Terminology KnowledgeOrganizational SkillsInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Referral ManagementPre-CertificationsAuthorization ProcessesEquipment Order BuildingData Entry
Soft Skills
Problem-SolvingCommunication SkillsTeam Coordination
Tools & Technologies
Office Software Proficiency
Industry Keywords
Healthcare SettingHospital OperationsPatient CarePayer Information
About the role
Key responsibilities & impact- Handle incoming referral requests for new orders and refills
- Receive and verify requests and referrals
- Initiate insurance verification and gather information for pre-certifications, authorizations, and certificates of medical necessity
- Follow up on requests through and after patient discharge
- Build equipment orders using patient medical records
- Review and suggest alternate products to improve patient care and outcomes
- Provide verbal and written instructions to patients, families, and coordinating resources
- Perform patient intake data entry and record insurance and authorization information
- Coordinate service and referral deliveries with dispatch, warehouse, and clinical staff
- Set delivery expectations with patients and providers
- Facilitate problem-solving with patients, hospitals, providers, referral sources, insurers, and clinical staff
- Maintain and communicate changing payer and referral-source information
Requirements
What you’ll need- High school diploma/GED or equivalent working knowledge
- Literacy and basic math skills
- Working knowledge of medical terminology
- Familiarity with hospital operations
- Excellent organizational and interpersonal skills
- Proficiency with commonly used office software products
- Ability to learn new software applications
- Previous experience in a healthcare setting preferred
- Additional related education and/or experience preferred