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Customer Care Representative
Banner Health. Handle incoming requests for referrals for new orders and refills .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in handling patient referrals, insurance verification, and coordinating services to enhance patient care. Possesses strong organizational skills and a working knowledge of medical terminology and hospital operations.
Highest-signal resume keywords
Insurance VerificationMedical TerminologyPatient Care CoordinationOrganizational SkillsOffice Software Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance VerificationMedical TerminologyPatient Intake ProcessingPre-CertificationsAuthorizationsCertificates of Medical NecessityEquipment Order BuildingProblem SolvingData Entry
Soft Skills
Interpersonal SkillsOrganizational SkillsCommunication Skills
Tools & Technologies
Office Software
Industry Keywords
Hospital OperationsPatient DischargeReferral SourcesPayer Information
About the role
Key responsibilities & impact- Handle incoming requests for referrals for new orders and refills
- Receive and verify requests and referrals
- Initiate insurance verification and gather information for pre-certifications, authorizations, and certificates of medical necessity
- Follow up on requests through and after patient discharge
- Build equipment orders using patient medical records
- Review and offer alternate product support and suggestions to improve patient care and quality outcomes
- Provide verbal and written instructions regarding products, services, reimbursement, and patient financial responsibility
- Enter patient intake and insurance information into computer systems
- Coordinate delivery of services and referrals with dispatch, warehouse, and clinical staff
- Set delivery expectations with patients and providers
- Facilitate problem solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff
- Maintain and communicate changing payer and referral source information
Requirements
What you’ll need- High school diploma/GED or equivalent working knowledge
- Literacy and basic math skills
- Working knowledge of medical terminology
- Familiarity with hospital operations
- Excellent organizational and interpersonal skills
- Proficiency with commonly used office software products
- Ability to learn new software applications