Front Desk Patient Financial Services Representative – Behavioral Health Clinic

Banner Health

. Check-in and check-out patient visits .

Posted 10/13/2026part-timePhoenix • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient care coordination, including scheduling, insurance verification, and medical record management. Possesses strong communication skills and the ability to assist in clinical procedures while maintaining compliance with healthcare regulations.

Highest-signal resume keywords

Active Medical Assistant CertificationBLS CertificationMedical Software ProficiencyInterpersonal Communication SkillsExperience with EMR and Scheduling Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-In and Check-OutVital Signs RecordingPhlebotomyEKG AdministrationBilling Information ManagementMedication OrderingInsurance VerificationClinical Procedure AssistancePatient Flow CoordinationMedical Record Maintenance

Soft Skills

Exceptional Communication SkillsOrganizational SkillsAbility to Manage Multiple Priorities

Certifications & Qualifications

Active Medical Assistant CertificationBLS CertificationRMACMACCMANCMA

Industry Keywords

Patient Care CoordinationManaged Care OperationsMeaningful UseAZ Fingerprint Clearance CardOffice Medical Procedures

About the role

Key responsibilities & impact

Check-in and check-out patient visits
Run estimates and collect payments
Call insurance companies
Confirm, schedule, and reschedule appointments
Prepare patients for exams and treatment by recording vital signs, symptoms, measurements, chief complaints, and pain scores
Report changes in patient condition to clinicians
Assist providers with examinations and minor in-office procedures, including blood pressure, respiration and pulse, temperature, phlebotomy, ear irrigation, and EKGs
Chaperone patients as needed
Prioritize patient flow through the clinical process
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results
Provide clerical support and maintain complete medical records
Provide accurate billing information for patient encounters
Clean and disinfect equipment, exam rooms, and storage areas
Maintain and coordinate repairs for equipment
Order supplies and stock patient care areas
Perform medication ordering and related medication tasks
Develop effective communication with internal and external customers
Complete onboarding, orientation, and simulation training as directed
Work under the direct supervision of providers and interact with staff, physicians, patients, families, and external healthcare contacts

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Completion of an approved medical assistant training program as defined by state regulations
Active Medical Assistant Certification is required
Certification or additional training must meet the requirements for Meaningful use
BLS certification required
Active certification such as RMA, CMA, CCMA, or NCMA with proof of current membership from the specified accrediting organization
Requires strong computer skills, including the ability to work with medical software
Requires exceptional interpersonal and communication skills
Requires the ability to manage multiple changing priorities in an effective and organized fashion
Requires AZ Fingerprint Clearance Card
Must have availability to work Monday-Friday, 8am-4:30pm; MWF 8am-4:30pm will also be considered
Post-offer occupational health physical assessment, drug screen, and background check required
Experience with office medical procedures and treatments, insurance, managed care operations, EMR, and scheduling software preferred
Additional related education and/or experience preferred

Benefits

Comp & perks

Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b) Pre-tax retirement
Employee Assistance Program
Employee wellness program
Discount Entertainment tickets
Restaurant/Shopping discounts
Auto Purchase Plan
Registry/Per Diem positions do not have guaranteed hours
Completion of post-offer Occupational Health physical assessment, drug screen and background check
Paid? No medical benefits package is offered for Registry/Per Diem positions