Front Office Patient Financial Specialist, PFS, Neuroscience

Banner Health

. Serve as the primary financial point of contact for patients and families throughout treatment .

Posted 10/13/2026full-timeScottsdale • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial counseling, patient registration processes, and insurance verification while providing advocacy and support to patients and families. Possesses strong organizational skills and the ability to work independently in a fast-paced healthcare environment.

Highest-signal resume keywords

Financial CounselingPatient RegistrationInsurance VerificationInterpersonal SkillsOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical TerminologyAuthorization RequirementsKeyboarding SkillsPatient Liability CalculationDocumentation Management

Soft Skills

Communication SkillsTime ManagementFlexibility

Certifications & Qualifications

Associate’s DegreeArizona Fingerprint Clearance CardArizona Criminal History Affidavit

Industry Keywords

Patient Financial ServicesInsurance Benefit InformationAlternative Financial ResourcesAccounts Receivable PerformanceBehavioral Health Settings

About the role

Key responsibilities & impact

Serve as the primary financial point of contact for patients and families throughout treatment
Perform pre-registration and registration processes
Determine required authorizations with the clinical care team
Obtain insurance benefit information for inpatient, outpatient, prescription, travel and housing services when necessary
Verify insurance coverage and obtain authorizations and notifications throughout treatment
Collect required signatures and documentation
Document insurance, authorization and treatment information in patient records
Monitor insurance data, authorizations, preferred providers and treatment-plan changes
Provide financial counseling regarding benefits, billing issues, company policies and payment options
Help uninsured patients access alternative funding resources and complete required documents
Provide financial advocacy and support to patients and families
Liaise between patients, the PFS department and payers to resolve issues and improve accounts receivable performance
Calculate patient liability and collect deposits and co-payments
May provide leadership and training to financial team members
Work independently in a fast-paced, high-volume environment and prioritize patient-care-related financial work

Requirements

What you’ll need

Associate’s Degree, with a focus in social work, healthcare administration or finance
Minimum of three years of diversified experience in a hospital Patient Registration/Financial Services setting
Knowledge of medical terminology
Understanding of common insurance and payor types, authorization requirements and alternative financial resources
Highly developed interpersonal, communications and human relations skills
Accurate and efficient keyboarding skills
Strong organizational and time management skills
Flexibility in responding to multiple demands
Arizona Fingerprint Clearance Card required at time of hire and maintained for employment only for specified behavioral health settings serving children
Arizona Criminal History Affidavit must be signed upon hire only for specified behavioral health settings
Bachelor’s degree in social work, healthcare administration or finance preferred
Prior experience as a social worker or financial counselor preferred
Additional related education and/or experience preferred

Benefits

Comp & perks

Full-time employment
Day shift, Monday–Friday, 8am–5pm
Training at Banner University Medical Center in Phoenix until the Scottsdale facility opens
Opportunity to join the opening team for the new Scottsdale Health Center