Guest Services Liaison

Banner Health

. Provide concierge service and high-level customer service to assist with wayfinding .

Posted 9/15/2026full-timeGoodyear • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing high-level assistance and information to patients and guests, ensuring a safe and pleasant environment. Capable of effectively coordinating with various departments and handling inquiries with minimal supervision.

Highest-signal resume keywords

Customer Service ExperienceExcellent Oral CommunicationAbility to Direct PatientsFace-to-Face Interaction SkillsVisitor Authorization Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Listening SkillsInterpersonal SkillsCalm Interaction

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Concierge ServiceWayfindingPatient AssistanceFacility ToursLiaison

About the role

Key responsibilities & impact

Provide concierge service and high-level customer service to assist with wayfinding
Act as a local resource to visitors and help ensure a pleasurable and safe environment
Meet, greet and assist patients and guests
Provide general information about services, facilities and the surrounding geographical area
Respond to special requests and arrange transportation or other services
Gather and provide information about property amenities and nearby establishments
Coordinate patient needs with other departments and contact appropriate personnel
Coordinate access to care delivery areas and perform visitor authorization procedures
Serve as liaison between visitors and staff and relay visitor concerns
Answer phones, transfer calls, take messages and relay information
Provide facility tours and walk customers to appropriate areas
Assist with patient and guest inquiries with minimal supervision

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Customer service experience
Ability to direct or walk patients to the correct or desired location
Ability to handle ongoing face-to-face contact with patients, guests and staff
Excellent oral communication and listening skills
Ability to interact pleasantly and calmly with patients, guests and staff
Additional related education and/or experience preferred

Benefits

Comp & perks

Great Place To Work® Certification™ recognition
Personal development and training commitment
Drug-free work environment