Healthcare Scheduler, Endocrinology

Banner Health

. Schedule medical appointments by coordinating patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers .

Posted 9/29/2026full-timeRemote • Arizona • United StatesJunior💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling medical appointments and managing patient communications while adhering to safety protocols and compliance standards. Proficient in utilizing electronic medical record systems and customer information systems to ensure accurate and efficient service delivery.

Highest-signal resume keywords

Electronic Medical Record SystemsCustomer Service in HealthcareAppointment SchedulingMedical TerminologyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance VerificationDocument Imaging SoftwareKeyboarding SkillsData Entry

Soft Skills

Interpersonal SkillsCommunication SkillsTime ManagementAbility to Follow Directions

Tools & Technologies

Scheduling SoftwareCustomer Information SystemsElectronic Medical Record Messaging

Industry Keywords

Healthcare SettingInbound Call CenterManaged Care InformationPayor Contract TermsPatient Demographics

About the role

Key responsibilities & impact

Schedule medical appointments by coordinating patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers
Receive and initiate calls with patients, providers, provider offices and facilities while following scheduling procedures and protocols
Schedule appointments, tests and procedures using electronic medical record and scheduling software systems
Identify alternative scheduling solutions while adhering to safety protocols
Obtain and document patient demographics, insurance information, authorizations, referrals and medical information
Provide appointment information, pre- and post-test instructions, locations and directions
Answer questions within guidelines and refer medical questions to appropriate offices
Set payment expectations and provide estimated payment details where applicable
Communicate with patients, facilities, providers and clinical colleagues through phone, chat, email, electronic medical record messaging and other digital channels
Solicit, label, store and manage scanned documents and orders in document imaging software
Ensure required documents and compliant orders are received before appointments
Collect pre-payments and verify insurance coverage where applicable
Service inbound and outbound customer and staff communications for facilities across operating states
Work with departments and staff to provide accurate managed care information

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Minimum of 1 or more years of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling
Ability to provide essential customer service and knowledge in a high paced inbound contact center environment
Ability to use technology tools to research and obtain accurate information via incoming calls, emails and/or instant messaging/chat avenues
Demonstrated ability to utilize computer and typing skills
Excellent interpersonal and communication skills
Ability to follow oral and written directions
Ability to acquire and utilize knowledge of the company’s customer information systems
Excellent organizational and time management skills
Accurate and efficient keyboarding skills
Ability to work effectively with common office software
Ability to meet deadlines and productivity standards
Experience in an in-bound call center or scheduler in a practice management environment preferred
Knowledge of payor contract terms and processes preferred
Familiarity with medical terminology strongly preferred
Additional related education and/or experience preferred