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Oncology Patient Services Navigator
Banner Health. Provide personalized coordination, clarification, and communication of administrative aspects of patient care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care coordination, including scheduling, documentation management, and communication with healthcare providers while adhering to HIPAA regulations. Proficient in assessing patient needs and navigating healthcare resources to enhance patient outcomes.
Highest-signal resume keywords
Patient Care CoordinationMedical Terminology KnowledgeHealthcare ExperienceTime Management SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Needs AssessmentInsurance VerificationDocumentation ManagementAppointment SchedulingData GatheringMedical Record ReviewProblem Resolution
Soft Skills
Excellent CommunicationExcellent Time ManagementProblem-Solving Skills
Tools & Technologies
Scheduling SystemsBanner Phone System
Certifications & Qualifications
Medical Assistant TrainingPatient Care Technician TrainingCertified Nursing Assistant TrainingPatient Navigation Certification
Industry Keywords
HIPAA ComplianceHealthcare CoordinationPatient CarePhoenix Metro Area
About the role
Key responsibilities & impact- Provide personalized coordination, clarification, and communication of administrative aspects of patient care
- Conduct patient needs assessments and insurance verification
- Maintain and handle documentation
- Schedule appointments and coordinate care with physicians, providers, patients, and referring physicians
- Collaborate with the clinical care team to ensure timely diagnosis and treatment
- Identify barriers to care and assist with additional resource support
- Gather and complete necessary data and documentation requirements
- Escalate issues for problem resolution
- Communicate professionally with patients and external providers using Banner’s phone system while following HIPAA privacy policies
- Review medical records and test results to determine next steps in care coordination and scheduling
- Manage multiple appointments using scheduling systems
- Work independently within established procedures to coordinate patient care
Requirements
What you’ll need- High school diploma/GED or equivalent working knowledge
- Medical terminology knowledge
- Medical Assistant Training, Patient Care Technician Training, or Certified Nursing Assistant Training
- Two years of health care experience required
- Excellent time management and problem-solving skills
- Ability to meet constantly shifting deadlines and timelines
- Excellent customer service and recovery skills
- Bachelor’s degree in a related field preferred
- Working towards obtaining a Patient Navigation Certification preferred
- Additional related education and/or experience preferred
- Must live in the Phoenix Metro Area
- Availability to work Monday–Friday, 7:30 AM–4:00 PM
Benefits
Comp & perks- Great training and personal development opportunities
- Opportunities for growth and development
- Innovative technology and advanced patient monitoring resources
- Magnet™ recognition-supported nursing excellence environment