Oncology Scheduling Specialist

Banner Health

. Schedule initial and follow-up appointments for cancer patients .

Posted 9/24/2026full-timeScottsdale • Arizona • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scheduling and coordinating patient appointments, utilizing electronic medical record systems, and ensuring effective communication with patients and healthcare providers. Proficient in medical terminology and coding, with a strong focus on delivering empathetic patient experiences.

Highest-signal resume keywords

Scheduling ExperienceMedical TerminologyICD-9, CPT, HCPCS CodingElectronic Medical Record SystemsBilingual in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingMedical TerminologyICD-9 CodingCPT CodingHCPCS CodingOffice Software ProficiencyMedical Practice Management SoftwareProblem-SolvingOrganizational SkillsCommunication Skills

Soft Skills

EmpathyRelationship BuildingSolution-Oriented Approach

Tools & Technologies

Electronic Medical Record SystemsScheduling SystemsOffice Software

Industry Keywords

Patient SchedulingHealthcare CoordinationInsurance PlansWorkers' Compensation

About the role

Key responsibilities & impact

Schedule initial and follow-up appointments for cancer patients
Coordinate scheduling for physicians, medical facilities, specialized medical practices, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatments
Coordinate patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers
Receive and initiate calls with patients, providers, provider offices, and facilities
Receive physician orders and schedule or reschedule appointments, tests, and procedures using electronic medical record and scheduling systems
Identify alternative scheduling solutions while following protocols and ensuring patient safety
Provide appointment information, pre- and post-test instructions, locations, and directions
Answer questions within guidelines and refer clinical questions as appropriate
Communicate with patients, facilities, providers, and clinical colleagues through phone, chat, email, electronic medical record messaging, and other digital channels
Build relationships and anticipate patient and provider needs to deliver an easy, empathetic, solution-oriented patient experience

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Two years of scheduling experience in a physician’s office or hospital
Medical terminology may be required for some assignments
Excellent communication, organizational, and problem-solving skills
Proficiency with commonly used office software
Ability to use software typically used for medical practice management and scheduling
Knowledge of ICD-9, CPT, and HCPCS coding strongly preferred
Working knowledge of various types of insurance plans and/or workers’ compensation preferred
Bi-lingual in Spanish may be preferred for some assignments
Additional related education and/or experience preferred

Benefits

Comp & perks

EEO/Disabled/Veterans
Drug-free work environment