Patient Balance Customer Service Representative

Banner Health

. Answer patient phone calls regarding billing questions .

Posted 9/17/2026part-timeRemote • Arizona • United StatesJunior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial services, including billing, collections, and insurance processes, while effectively managing multiple tasks and communicating with diverse stakeholders. Proficient in using office software and critical thinking to resolve financial issues and improve account management.

Highest-signal resume keywords

Patient Financial ServicesBilling And CollectionsInsurance KnowledgeCash Collections ExperienceBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingCollectionsInsurance ProcessesPayment ProcessingAccount ReconciliationFinancial ApplicationsData DocumentationStatistical AnalysisCritical ThinkingOffice Software Proficiency

Soft Skills

Interpersonal CommunicationOral CommunicationWritten CommunicationProblem SolvingIndependence

Tools & Technologies

SpreadsheetsDatabase SoftwareCompany's Systems

Industry Keywords

Accounts ReceivablePayment PlansPCI CompliancePayor RemitsFinancial Services Goals

About the role

Key responsibilities & impact

Answer patient phone calls regarding billing questions
Complete administrative tasks
Coordinate and facilitate patient billing and collection activities
Respond to incoming calls and resolve billing, payment, and accounting issues
Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and payment plans
Coordinate with staff and physician office staff to ensure correct processing and PCI compliance
Reconcile, balance, and pursue account balances, payments, and denials
Work with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets, and collection/self-pay policies
Build working relationships with business units, hospital departments, and provider offices
Identify trends in payment issues and communicate solutions
Work with walk-in patients on accounts and payment processing, as assigned
Reduce Accounts Receivable balances and achieve patient financial services goals
Document information, provide statistical data, prepare issue lists, and communicate with payors
Work independently under general supervision and report to a Supervisor or Manager
Use critical thinking to solve problems and reconcile accounts

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
One or more years of work experience in patient financial services, financial/collecting services, or insurance industry processes
Knowledge of patient financial services, collections, and insurance
Ability to manage multiple tasks simultaneously with minimal supervision and work independently
Strong interpersonal, oral, and written communication skills
Strong knowledge of insurance plans with deductibles and co-insurances
Strong knowledge of common office software, word processing, spreadsheet, and database software
Work experience with the Company's systems and processes preferred
Previous cash collections experience preferred
Bilingual skills a plus
Additional related education and/or experience preferred
Ability to work Monday–Friday, 1:30 PM–5:30 PM Arizona Standard Time

Benefits

Comp & perks

Remote work
Great Place To Work® certified employer
Part-time schedule of 20 hours per week