Patient Care Coordinator – Neurology

Banner Health

. Serve as a central point of contact for patients and families throughout their care journey .

Posted 10/22/2026full-timeScottsdale • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient intake processes, insurance verification, and medical record management while ensuring effective communication and coordination among patients, providers, and billing departments. Proficient in using office and hospital software for scheduling and documentation.

Highest-signal resume keywords

Patient Intake ManagementInsurance VerificationMedical Record CoordinationExcellent Communication SkillsKnowledge of Medical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance AuthorizationMedical Record ManagementBasic Math FunctionsCharge Ticket Reconciliation

Soft Skills

Attention to DetailOrganizational SkillsInterpersonal RelationsDecision-MakingProcess Coordination

Tools & Technologies

Office SoftwareHospital SoftwarePatient Scheduling SystemsDatabase Management

Certifications & Qualifications

Arizona Fingerprint Clearance CardArizona Criminal History Affidavit

Industry Keywords

Medical OfficeHospitalPayer Contract TermsPatient Care JourneyBehavioral Health Settings

About the role

Key responsibilities & impact

Serve as a central point of contact for patients and families throughout their care journey
Perform patient intake, including pre-registration and registration
Verify insurance benefits, authorizations, preferred providers, and treatment-plan changes
Obtain required insurance signatures and documentation and maintain accurate patient records
Provide administrative support through documents, correspondence, spreadsheets, reports, records, and business software
Schedule physician appointments, tests, procedures, and surgeries and provide preparation instructions
Process and manage patient documentation in department databases
Liaise among patients, billing departments, providers, and payors to resolve account and patient concerns
Communicate with patients, departments, referral networks, and providers to ensure care plans and protocols are followed
Manage or coordinate medical records and obtain records from hospitals, practice offices, and ancillary services
Respond to referral requests for tests, procedures, and specialty visits
Reconcile charge tickets and identify missing charge or diagnosis codes
Perform follow-up tasks and provide resources based on patient needs assessments
Support administrative functions across departments as needed

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Three or more years working in a hospital or medical office
Knowledge of medical terminology
Ability to work under minimal supervision and make independent decisions using good judgment
Excellent communication, human relations, attention to detail, and organizational skills
Highly developed interpersonal relations and process coordination skills
Knowledge of payer contract terms and processes
Ability to perform basic math functions
Ability to handle confidential information and sensitive issues
Effective use of common office software and hospital software for patient medical history, scheduling, and billing
Arizona Fingerprint Clearance Card required at hire and maintained during employment for specified behavioral-health settings
Arizona Criminal History Affidavit must be signed upon hire for specified behavioral-health settings
Additional related education and/or experience preferred

Benefits

Comp & perks

Full-time employment
Day shift, Monday–Friday, 8am–5pm
Opportunity to train at Banner University Medical Center in Phoenix until the Scottsdale facility opens
Nonprofit academic medicine environment with research, education, and excellent patient care mission