PFS Customer Service Representative

Banner Health

. Coordinate and facilitate patient billing and collection activities .

Posted 11/4/2026part-timeRemote • Arizona • United StatesJunior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient financial services, including billing, collections, and revenue cycle management. Proficient in utilizing office software and systems to manage accounts and enhance customer service in a healthcare setting.

Highest-signal resume keywords

Patient Financial ServicesRevenue Cycle ManagementCustomer Service ExperienceInsurance KnowledgeCash Collections Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing CoordinationClaims ProcessingPayment ReconciliationFinancial Applications ProcessingPCI ComplianceStatistical Data PreparationAccount BalancingPayment Plans ManagementDenial ManagementTrend Identification

Soft Skills

Interpersonal CommunicationCritical ThinkingProblem SolvingIndependent WorkMultitasking

Tools & Technologies

Office SoftwareSpreadsheet SoftwareDatabase SoftwareCompany Systems

Industry Keywords

Healthcare FinanceRevenue CyclePatient BillingInsurance IndustryAccounts Receivable

About the role

Key responsibilities & impact

Coordinate and facilitate patient billing and collection activities
Answer high-volume incoming calls regarding patient billing questions
Provide assistance and customer service to patients, patient families, providers, and internal and external customers
Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and payment plans accurately and timely
Coordinate with staff and physician office staff to ensure correct processing and PCI compliance
Reconcile, balance, and pursue account balances, payments, and denials
Work with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets, and collection/self-pay policies to maximize reimbursement
Build working relationships with business units, hospital departments, and provider offices
Identify trends in payment issues and communicate appropriately to educate and correct problems
Process payments for walk-in patients, as assigned
Help the patient financial services team achieve outstanding-account goals and reduce Accounts Receivable balances
Use systems to document information, provide statistical data, prepare issue lists, and communicate with payors
Work independently under general supervision and report to a Supervisor or Manager
Use critical thinking to solve problems and reconcile accounts in a timely manner

Requirements

What you’ll need

Minimum of 1 year experience in Customer Service and/or Call Center, clearly reflected in resume
Minimum of 1 year Healthcare experience in Finance, Revenue Cycle, or Patient Financial Services
Remote work limited to residents of AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
High school diploma/GED or equivalent working knowledge
Knowledge of patient financial services, financial, collecting services or insurance industry experience processes
Ability to manage multiple tasks simultaneously with minimal supervision and work independently
Strong interpersonal, oral, and written communication skills
Strong knowledge of insurance plans with deductibles and co-insurances
Strong knowledge of common office software, word processing, spreadsheet, and database software
Work experience with the Company’s systems and processes preferred
Previous cash collections experience preferred
Bilingual ability a plus
Additional related education and/or experience preferred

Benefits

Comp & perks

Great Place To Work® Certification™ workplace
Part-time remote work arrangement
EEO/Disabled/Veterans support
Drug-free work environment