PFS Representative – CBO Billing Follow-up, Denials Management

Banner Health

. Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans accurately and timely .

Posted 11/2/2026full-timeRemote • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial services, including payment processing, account reconciliation, and appeals management. Strong ability to communicate effectively with patients and providers while managing multiple tasks independently.

Highest-signal resume keywords

Patient Financial Services ExperienceClaims Processing KnowledgeAppeals Submission ExperienceStrong Communication SkillsCash Collections Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingAccount ReconciliationClaims ManagementEOB UnderstandingFinancial AnalysisError IdentificationStatistical Data PreparationContract Discrepancy ResolutionPayment Trend AnalysisFinancial Application Processing

Soft Skills

Interpersonal SkillsCritical ThinkingProblem SolvingTime ManagementCustomer Service

Tools & Technologies

Office SoftwareWord Processing SoftwareSpreadsheet SoftwareDatabase SoftwareCompany Systems

Industry Keywords

Insurance IndustryMedical ClaimsFinancial ServicesCash CollectionsAccounts Receivable

About the role

Key responsibilities & impact

Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans accurately and timely
Reconcile, balance, and pursue account balances, payments, and denials using payer remits, contracts, customer service, provider representatives, spreadsheets, and collection policies
Research payments, denials, and accounts to identify short/overpayments, contract discrepancies, financial-class errors, and internal/external errors
Prepare appeals and corrections as necessary
Build working relationships with business units, hospital departments, and provider offices
Identify payment-issue trends and communicate with internal and external customers to educate and correct problems
Respond to incoming calls and make outbound calls to resolve billing, payment, and accounting issues
Provide customer service to patients, families, providers, and internal and external customers
Work with the patient financial services team to reduce accounts receivable balances and achieve outstanding-account goals
Document information in systems, provide statistical data, prepare issue lists, and communicate accurately with payers
Work independently under general supervision and report to a Supervisor or Manager
Use critical thinking to solve problems and reconcile accounts in a timely manner

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
One or more years of patient financial services, financial/collecting services, insurance industry, or medical claims experience
Experience with submitting appeals and understanding EOBs
General knowledge of codes used for claim processing
Knowledge of patient financial services, financial/collecting services, or insurance industry processes
Ability to manage multiple tasks simultaneously with minimal supervision and work independently
Strong interpersonal, oral, and written communication skills
Strong knowledge of common office software, word processing, spreadsheet, and database software
Work experience with the Company’s systems and processes preferred
Previous cash collections experience preferred
Additional related education and/or experience preferred
Must live in one of the eligible states: Alabama, Alaska, Arkansas, Arizona, California, Colorado, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Hampshire, New York, New Mexico, Nevada, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, West Virginia, or Wyoming

Benefits

Comp & perks

Banner provides equipment
Full-time Monday–Friday, 8-hour day shifts
Great Place To Work® Certification™ workplace
Total rewards package