PFS Representative – CBO Credits Team

Banner Health

. Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans .

Posted 11/4/2026full-timeRemote • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Medical Insurance Accounts Receivable processes, including payment reconciliation, error resolution, and financial documentation. Proficient in Microsoft Excel and capable of managing multiple tasks independently while maintaining strong communication with internal and external stakeholders.

Highest-signal resume keywords

Medical Insurance Accounts Receivable ExperienceEOB And Posting Error ExperienceIntermediate To Advanced Microsoft Excel SkillsStrong Interpersonal Communication SkillsKnowledge Of Patient Financial Services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingAccount ReconciliationClaims ManagementFinancial DocumentationError ResolutionStatistical Data PreparationPayment Trend AnalysisAppeals ManagementContract Discrepancy IdentificationAccounts Receivable Management

Soft Skills

Strong Oral CommunicationStrong Written CommunicationCritical ThinkingProblem SolvingAbility To Work Independently

Tools & Technologies

Microsoft ExcelOffice SoftwareWord Processing SoftwareSpreadsheet SoftwareDatabase Software

Industry Keywords

Patient Financial ServicesInsurance Industry ProcessesFinancial ServicesCollecting ServicesAccounts Receivable

About the role

Key responsibilities & impact

Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans
Reconcile, balance, and pursue account balances, payments, and denials
Research payments, denials, and accounts to identify short/over payments, contract discrepancies, incorrect financial classes, and errors
Make appeals and corrections as necessary
Build working relationships with business units, hospital departments, and provider offices
Identify trends in payment issues and communicate solutions to internal and external customers
Respond to incoming calls and make outbound calls to resolve billing, payment, and accounting issues
Help the patient financial services team reduce Accounts Receivable balances and achieve outstanding-account goals
Document information in systems, provide statistical data, prepare issue lists, and communicate with payors
Work independently under general supervision and report to a Supervisor or Manager
Use critical thinking to solve problems and reconcile accounts in a timely manner

Requirements

What you’ll need

Minimum of 1 year experience in Medical Insurance AR clearly reflected in uploaded resume
Minimum of 1 year experience EOB and posting error experience
Intermediate to Advanced skill level in Microsoft Excel
High school diploma/GED or equivalent working knowledge
Knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience
Ability to manage multiple tasks simultaneously with minimal supervision and to work independently
Strong interpersonal, oral, and written communication skills
Strong knowledge of common office software, word processing, spreadsheet, and database software
Work or residency in one of the listed eligible states: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV

Benefits

Comp & perks

Great Place To Work® Certification™ workplace investment
Remote work option
Total rewards package
Pay equity review
Drug-free work environment