PFS Representative – DME Collections

Banner Health

. Coordinate and facilitate patient billing and collection activities .

Posted 9/17/2026full-timeRemote • Alabama • United StatesJunior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial services, including billing, collections, and accounts receivable management. Proficient in utilizing office software and systems to manage financial transactions and communicate effectively with stakeholders.

Highest-signal resume keywords

Patient Financial Services ExperienceAccounts Receivable ManagementStrong Communication SkillsCash Collections ExperienceDurable Medical Equipment (DME) Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing CoordinationPayment ProcessingClaims ManagementFinancial ReconciliationDenial ManagementAppeals and CorrectionsStatistical Data PreparationAccounts BalancingFinancial Class Error IdentificationCharity Application Processing

Soft Skills

Interpersonal SkillsOral CommunicationWritten CommunicationIndependent WorkTask Management

Tools & Technologies

WaystarOffice SoftwareWord Processing SoftwareSpreadsheet SoftwareDatabase Software

Industry Keywords

Healthcare Revenue CycleInsurance IndustryFinancial ServicesCollections ServicesPatient Billing

About the role

Key responsibilities & impact

Coordinate and facilitate patient billing and collection activities
Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and payment plans as assigned
Reconcile, balance, and pursue account balances, payments, and denials
Research payments, denials, and accounts to identify short/overpayments, contract discrepancies, financial class errors, and internal/external errors
Make appeals and corrections as necessary
Build relationships with business units, hospital departments, and provider offices
Identify trends in payment issues and communicate solutions to internal and external customers
Respond to incoming calls and make outbound calls to resolve billing, payment, and accounting issues
Reduce accounts receivable balances and achieve outstanding-account goals
Use systems to document information, provide statistical data, prepare issue lists, and communicate accurately with payors
Work independently under general supervision and report to a Supervisor or Manager

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
One or more years of patient financial services, financial, collecting services, insurance industry, or healthcare revenue cycle experience
Patient Financial Services, collections, and Accounts Receivable experience
Experience with Durable Medical Equipment (DME) and/or Waystar preferred
Ability to manage multiple tasks simultaneously with minimal supervision
Ability to work independently
Strong interpersonal, oral, and written communication skills
Strong knowledge of common office software, word processing, spreadsheet, and database software
Company systems and processes experience preferred
Previous cash collections experience preferred
Must live in one of the listed eligible states: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, or WY

Benefits

Comp & perks

Remote work arrangement
Banner provides equipment
Flexible schedule after successful completion of training
Growth opportunities throughout the collections/Accounts Receivable area
Stimulating and rewarding careers
Drug-free work environment