PFS Representative, DME Collections

Banner Health

. Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans accurately and timely .

Posted 11/4/2026full-timeRemote • United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Patient Financial Services and Accounts Receivable management, with a strong focus on maximizing reimbursement and resolving billing issues. Proficient in utilizing critical thinking and communication skills to build relationships and address payment discrepancies effectively.

Highest-signal resume keywords

Patient Financial Services ExperienceAccounts Receivable ManagementHealthcare Revenue Cycle KnowledgeStrong Communication SkillsDurable Medical Equipment (DME) Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingClaims ManagementFinancial ReconciliationDenial ManagementAppeals and CorrectionsStatistical Data DocumentationCash CollectionsInsurance Industry ProcessesProblem SolvingMulti-tasking

Soft Skills

Interpersonal SkillsOral CommunicationWritten CommunicationIndependent WorkCritical Thinking

Tools & Technologies

WaystarOffice SoftwareSpreadsheet SoftwareDatabase Software

Industry Keywords

HealthcareRevenue CycleFinancial ServicesCollectionsPatient Accounts

About the role

Key responsibilities & impact

Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans accurately and timely
Coordinate with staff members and physician office staff to ensure correct processing
Reconcile, balance, and pursue account balances, payments, and denials
Work with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets, and collection/self-pay policies to maximize reimbursement
Research payments, denials, and accounts to identify short/over payments, contract discrepancies, incorrect financial classes, and errors
Make appeals and corrections as necessary
Build relationships with business units, hospital departments, and provider offices
Identify payment issue trends and communicate solutions to internal and external customers
Respond to incoming calls and make outbound calls to resolve billing, payment, and accounting issues
Work toward patient financial services goals for outstanding account days and dollars
Reduce Accounts Receivable balances
Document activity and provide statistical data using systems; prepare issue lists and communicate accurately with payors
Work independently under general supervision and report to a Supervisor or Manager
Use critical thinking to solve problems and reconcile accounts timely

Requirements

What you’ll need

1 year experience in Patient Financial Services, Collections and Accounts Receivable, and healthcare Revenue Cycle experience
Experience with Durable Medical Equipment (DME) and/or Waystar is ideal
Must live in one of the listed eligible states: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY
High school diploma/GED or equivalent working knowledge
Knowledge of patient financial services, financial/collecting services, or insurance industry processes
Ability to manage multiple tasks simultaneously with minimal supervision and work independently
Strong interpersonal, oral, and written communication skills
Strong knowledge of common office software, word processing, spreadsheet, and database software
Work experience with the Company's systems and processes is preferred
Previous cash collections experience is preferred
Additional related education and/or experience is preferred

Benefits

Comp & perks

Remote work
Banner provides equipment
Flexible schedule after successful completion of Training
Great Place To Work® Certification™ workplace investment and team member wellbeing initiatives