Physician Practice Scheduler – Orthopedics

Banner Health

. Coordinate scheduling of physician appointments, surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests .

Posted 11/11/2026full-timeGlendale • Arizona • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling and coordinating patient appointments, procedures, and tests while ensuring compliance with medical coding standards. Strong communication and organizational skills are essential for maintaining efficient workflows and customer relations.

Highest-signal resume keywords

Scheduling ExperienceMedical TerminologyICD-9 Coding KnowledgeCPT Coding KnowledgeBilingual Spanish Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingMedical CodingInsurance KnowledgeOffice Software ProficiencyPractice Management SoftwareDiagnostic Test CoordinationAuthorization and Pre-CertificationBilling CoordinationDocumentation in Medical Records

Soft Skills

Excellent CommunicationOrganizational SkillsProblem-Solving SkillsCustomer Service SkillsInterpersonal Skills

Tools & Technologies

Medical Practice Management SoftwareScheduling SoftwareOffice Software

Industry Keywords

Physician OfficeHospital SchedulingICD-9CPTHCPCSWorkers' CompensationPatient CareFront-Office DutiesMedical RecordsBilling

About the role

Key responsibilities & impact

Coordinate scheduling of physician appointments, surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests
Obtain necessary authorizations, pre-certifications, and referrals
Provide customer service to patients, families, hospital scheduling departments, and physician offices
Receive physician orders and complete patient registration
Coordinate with billing to ensure accurate coding for charges
Schedule and reschedule patients and confirm upcoming appointments
Inform patients of physician orders and special instructions
Answer incoming calls, screen calls, take messages, and provide information
Document correspondence in patient medical records
Update demographic and insurance information in the practice management system
Assist physicians in examination rooms when required
Support front-office duties, including phones, scheduling, messages, prescription refills, and information retrieval
May supervise or direct support staff
Ensure efficient scheduling and workflow while maintaining strong customer relations
Interact with patients, physicians, payers, vendors, registration, scheduling, medical records, billing, and clinical staff

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
2 years of scheduling experience in a physician’s office or hospital
Medical terminology may be required for some assignments
Excellent communication, organizational, and problem-solving skills
Proficiency with commonly used office software
Ability to use medical practice management and scheduling software
Knowledge of ICD-9, CPT, and HCPCS coding strongly preferred
Working knowledge of insurance plans and/or workers’ compensation preferred
Spanish bilingual ability may be preferred for some assignments
Additional related education and/or experience preferred

Benefits

Comp & perks

Career growth opportunities
Customer-focused and friendly work environment
Full-time day shift, Monday–Friday, 8:00am–5:00pm