Population Health Assistant

Banner Health

. Conduct high-volume telephonic outreach to health plan members .

Posted 10/2/2026full-timePhoenix • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare coordination, including telephonic outreach, patient navigation, and documentation in EHR systems. Proficient in understanding medical terminology and healthcare processes to effectively connect members with resources and promote continuity of care.

Highest-signal resume keywords

Telephonic OutreachEHR DocumentationHealthcare CoordinationMedical TerminologyCNA/CHW/MA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Data ReviewReferral CoordinationPatient Care ManagementChart AuditsData Collection

Soft Skills

Effective CommunicationHuman RelationsOrganizational SkillsTime ManagementFlexibility

Certifications & Qualifications

CNACHWMA CertificationLPN License

Industry Keywords

HealthcarePatient CareCommunity ResourcesContinuity of CareArizona Residency

About the role

Key responsibilities & impact

Conduct high-volume telephonic outreach to health plan members
Connect members with appropriate healthcare and community resources
Document member interactions and interventions accurately and promptly in the EHR
Coordinate referrals, home health care, appointments, outpatient services, benefits, and follow-up activities
Review patient information, demographics, and healthcare data to identify changing needs and care gaps
Perform follow-up calls to patients and providers regarding experiences and issue resolution
Assist members in navigating the healthcare system and report health-status abnormalities or needs to licensed professionals
Promote continuity of care by communicating patient status to caregivers and clinical teams
Participate in departmental improvements, Banner initiatives, data collection, and project measurement
Work reports, dashboards, and chart audits to close preventative and chronic-care gaps
Collaborate with team members, vendors, community resources, and referral organizations
Provide community resource information and perform related administrative or cross-coverage tasks
Work under general supervision and consult supervisors on unusual situations

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Three years of experience in healthcare, typically as a Nursing Assistant, Medical Assistant, Health Unit Coordinator, Patient Care Tech, or similar
Current CNA, CHW, MA certification, or LPN license in state of practice may be required
Understanding of medical terminology, clinical technology, healthcare processes, and EHR
Effective communication skills
Human relations skills
Strong organizational and time management skills
Flexibility in responding to multiple demands
Bilingual ability preferred in some assignments
Additional related education and/or experience preferred
Must reside in the state of Arizona

Benefits

Comp & perks

Hybrid work arrangement
Monday–Friday work schedule, 8:30 a.m.–5:30 p.m.
Drug-free work environment